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Nothing is by the book

There are two things that make the businesses Rick and I run different from running a computer shop or working as the IT guy in a big company.

1. We see dozens of computers each week and no two of them are the same in any way.

2. Rarely is anything done by the book.

Every person has their own preference for desktop wallpaper, word processing program, Windows version, printer, antivirus, digital camera, web browser, etc.

Tools of the trade

Every profession has its tools. I have found a number of great tools that help get me through the day.

If you or someone you know tinkers with computer, here are some of the essential tools.

1. Swiss Army USB flash drive knife – This is a genuine Swiss Army knife with a built in USB flash drive, flashlight, ball point pen, screwdriver (perfect size for computer screws), scissors and knife.

2. External hard drive enclosure – this is a cool device that lets you place any hard drive into it to convert it into an external USB drive. These are perfect for transfering data from one computer to another.

Upgrade or repair?

If I had a dime for every time this question comes up….

I actually had this happen with two of my cutomers today. My answer, the last couple of years, is a definite ‘it depends’. Wishy, washy, I know, but it really does have to be thought out. First, the proper diagnosis has to be made. What is the estimate of the repair parts and labor and how does the user use the computer factor in together. Next, a comparison of that number to what is available in the market for new computers. Last week, as an example, Office Depot had a decent little system on sale for $198 after rebates!!

Unfortunately, the market is making so much of the technology we buy disposable…economically speaking. When looking at individual situations, however, the repair costs usually are a little under a new system. And with the exception of the hard drive that died, or the spyware and viruses that must be removed, the system is still very usable. So it comes down to how the computer is used. 

“I went over to the dark side”

The title of today’s entry was a quote from a customer of mine that I saw in a store today where I stopped to get a refreshing beverage. He was referring to the fact that he bought a Macintosh computer.

Adam and I both get similar comments with reference to Macintosh computers. The reality is that WE LIKE MACINTOSH computers. We just don’t talk about them much because so few people use them. Overall they are great machines and run very well. They are safer to use on the Internet, but I don’t agree with the common misconception that they are "easier to use" than Windows based computers.  That was the case 10 years ago when Windows was still breaking out of its shell, but not so much today.

Be courteous with your attachments

The ability to send attachments via email is great. You can attach an important work form to your employees or just a silly picture to a friend.

If you enjoy sending attachments, here are a few things to keep in mind.

1.      Not everyone has the same programs that you do. If you are sending a spreadsheet document from Microsoft Excel or Quattro Pro, save the file as a .csv (comma separated value) instead of the default format. If you are using Microsoft Word, Works or Word Perfect, save your file as a .rtf (rich text format) file. These formats can be read by any computer. Microsoft PowerPoint is also a common format for email attachments and very few home computers actually have the program on their computer.

Know where to find your vital computer information

One of the reasons I share so much information on this web site and on our show is because I like to help people learn to save time and money. Usually if a person isn’t saving time or money, they become disgruntled and agitated.

Today, two of my clients could have saved some money and time if they had had some basic computer information available. In order to help others be more efficient and frugal, here is a list of items you want to have at the ready when you need technical help:

Changing your email address is easy

A new customer that I helped today uses AOL. She stated that she is frustrated with AOL’s support, price, and continuous barrage of advertising among other things. In the next breath, however, she said

Set up a home network – Part IV

This is our final installment of our networking tips. In this tip, you will learn how to share files and printers between computers on your network. One of the greatest advantages of a network for home users is the ability to use a single printer to service all the computers.

Windows XP offers a networking wizard that works quite well for most people to setup a home or small business network. You can find it by:

  1. Double-click the "My Computer" icon
  2. Click "My Network Places" from the task list on the left of the screen
  3. You will then see the menu of options at the pictured here
  4. Click the "Set up a home or small office network" option
  5. Click Next twice
  6. The next screen will ask you how you connect to the Internet, choose the second option "  This computer connects to the Internet through a residential gateway or through another computer on my network."
  7. Click Next
  8. On the next screen, give your computer a description and a name as described in the step itself
  9. Click Next
  10. Now you name your network (workgroup) so that the computers can talk to each other. Use any name you like, but keep it to a single word like; Steelers, Network, Rover, etc
  11. Click Next 
  12. Click the "Turn on file and printer sharing" option
  13. Click Next twice
  14. If you are using Windows 98 or Me on other computers in your network, then click the "Create a Network Setup Disk" and click next.  OR  If you are using XP on the other computers, then click the final option "Just finish…"
  15. Click Next  
  16. Click Finish

Using this method will allow you to share files through the "SharedDocs" folder found in My Computer. Any files you save into this folder can be accessed on any other computer via the network. The wizard will also allow you to share any printers you have installed.