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Security

Will you be too scared to use the Internet?

Spyware infections, on Windows based computers, continues to sky rocket. The average computer user suffers from this plague far more than a more technically savvy user. As more and more people get connected to the Internet, the ratio of technically savvy users drops and thus the increase in spyware infections.

Many people equate younger computer users with techno knowledge, but the opposite seems to hold true. Young computer users know how to use the technology, but don’t understand how it works or how to stay safe with it any better than an older computer user.

Windows 7 – First Impressions

Windows 7 Desktop

I just finished installing the Windows 7 Beta version released by Microsoft on Friday. I installed it on my Toshiba Intel dual-core processor with 4 GB of RAM. It was running Windows Vista which took more than 4 minutes to fully boot (I consider the boot up process to be finished when the hard drive stops spinning and I don’t have to compete with a still booting computer to do what I want to do), and running any applications was like walking through molasses. I can say that my expectations were pretty low, but I am pleasantly surprised…so far.

  • It took exactly 21 minutes from

Switch TODAY!

Just say NO to IEOn my way out the door today, I came across this article outlining one of the largest security breaches yet with Internet Explorer. I have been recommending for years that you switch to Mozilla Firefox. Today, I’m taking a harder line and recommending that you should never use Internet Explorer except in the extremely rare instance where a site truly requires Internet Explorer (IE) to run properly. For your safety and the safety of all of us connected to the Internet, please download and use either Mozilla Firefox or Google Chrome.

You can do what I do

Smart RabbitI love learning. My goal is to learn something new every single day I open my eyes. Luckily, I learn multiple new ideas, techniques, or facts every single day. When it comes to my job troubleshooting computers, I believe anyone can do it if they follow the formula I use.

  1. You need to be able to be able to learn and learn quickly. Computers, software, peripherals and the infinite combinations of them change at a rapid pace. Learning to be flexible and adaptable is a must.
  2. Remember and/or document solutions that you discover so you can use them again. 
  3. Work with as many different computers and situations as possible. Every computer is different than the next because of the way they are configured, what software is installed, whether the software has been updated, what security packages are installed, and more make every computer a unique challenge. The more of them you work with, the better your foundation becomes for the next one.
  4. Read as many online troubleshooting blogs, tech newsletters, support pages, and magazines as you can possibly digest. And again, document and/or remember the information that you deem the most helpful or applicable to everyday computer users.
  5. Hone your Internet searching skills (I use Google almost exclusively) so you can quickly find answers to problems you may have not yet encountered. When I say hone your skills, I mean learn how to properly word a search phrase and re-word it if necessary. Learn how to quickly scan the results of a search for the most logical and applicable result. Learn how to use tabs in your browser to make your searches and reading even faster. Learn how to discern which possible solutions apply to your specific situation. And finally, learn how to properly implement the solution you just found.
  6. Learning to carry out a solution requires that you to learn how to safely and properly make use of tools like Windows Device Manager, the registry editor, the command prompt, task manager,  computer management tool, anti-virus, and anti-spwyare scans to name a few.
  7. Always keep track of the steps you take as you work towards a solution. By keeping track and leaving yourself some bread crumbs, you can often back track if a solution results in a dead end and you need to star over.
  8. And most importantly, follow Harry Callahan’s (Clint Eastwood) advice, “A man’s got to know his limitations.” Computer problems can eat up more time than a late night infomercial. Know when to walk away and re-evaluate a situation.

I’ve laid out most of the steps and techniques I use every day to solve computer problems. Feel free to use them and develop your own skills. When you decide that you need more help, follow Callahan’s advice and then call in the professionals.

Simple wireless password security

Thankfully, more and more home computer users are securing their wireless networks. Most newer wireless routers offer to automate the whole process which works pretty well. However, if you are wanting a little more control, I recommend the following advice for setting up a wireless router:

What kind of computer do 3 teenagers use?

An extremely slow and sick computer!

Today, again, I ran across a family who has multiple teenagers (3 in this case) who use a computer that has become polluted with spy and adware. I see this situation again and again, week after week. This computer was less than 2 months old!

Give the typical teenager a Windows based computer (doesn’t matter if it is XP or Vista) and within weeks (sometimes hours) the computer is almost useless. Parents always ask me the next logical question, “Why did it happen?”

Rick’s Answers his email Videocast – 012

This week I answer some questions about faxing in Vista, email problems, security software, removing spyware and much more…brought to you by the questions from Guido, Shirley, Tina, Cindy, Ticia, James, Jo, Mariane, Margie, Sandra, Jackie, Nellie, DJ and John.

Dell goes deeper into Linux

Dell announced that they will release a line of laptop computers this fall with an instant on technology called Latitude On. Early indications are that it will closely mimic the Splashtop technology I wrote about last year and during CES 2008. And like Splashtop, the Dell technology involves using a light version of Linux to produce an extremely fast boot up (30 seconds or less) time and can access the Internet through Firefox and a wireless signal.

Solution for computer users who can’t print from Internet Explorer 7 (IE 7)

Since I use Firefox exclusively for my browsing, I haven’t seen this problem yet, but today I ran into a computer that could print from anywhere but Internet Explorer 7 (IE7). Turns out that, in her case, the upgrade to AVG 8.0 caused the problem. A standard installation of AVG 8 installs a security toolbar in Firefox, if you use it, or Internet Explorer 7. The toolbar is meant to help users from clicking on potentially harmful web links. However, the toolbar, like most toolbars, slows down browsing speeds and in the case of Internet Explorer 7 with Windows Vista, it also disables the ability to print!

Internet Speed does not determine computer speed

I’m always surprised at how many computer users equate the speed of their computer with the speed of their Internet. If you have a brand new computer, it will not make your dial-up connection faster. Likewise, if you have an older computer, a fast cable or DSL connection will not make the computer faster.

Internet speed only makes your Internet experience faster or slower. If you have a high speed connection and your computer slows down or the Internet speed seems slow, the problem is due to the computer not your Internet connection…most of the time. Calling your Internet provider for computer speed problems is like calling the Department of Transportation because you ran out of gas on the highway.