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Email Preview Button in Outlook Express – Video Tip

This tip evaded me for many years, but now you can benefit from its use. The tip works in any versions of Windows including Windows Vista's Windows Mail.

When asked how to delete a message without opening it in Microsoft Outlook Express, I traditionally answered by directing the computer user to the View menu (See Tip #156). This works, but if you want to turn the Preview back on you have to go through the same number of steps.

Why would you want to delete emails without opening them? A couple of reasons include not wanting to open an email that advertises how to enlarge certain private parts or see an ad of Jolene's sorority web site and you may not want to open a potentially dangerous email that might have a virus.

Don’t confuse Updates with Scans

Many of our Castellini on Computers listeners are well versed (we hope) in the dangers of an unprotected computer. We preach constantly about the importance of keeping updated anti-virus software, anti-spyware and even firewalls on your computer. However, those not savvy to the show yet, find themselves kneed deep in computer problems often times because of one small mistake; thinking that a weekly virus scan is equivalent to computer security.

Some computer users know enough to check their anti-virus programs for a scan date (which is often very current), but overlook the date of the "last update" in their program. ALL anti-virus software must be updated via the Internet at least weekly, and preferably more often. The updates teach the software what to hunt for the next time it scans. If the software does not know what new threats exist, the subsequent scans are almost worthless.

7 ways to save money

  1. Do not use AOL.
  2. IF you use AOL, make sure you are paying the lowest price you can. Currently that is $9.95 for dial-up service and ZERO if you use AOL with a high speed connection. If you aren't getting these rates, call 1-888-265-8008 to get the rate. 
  3. Do not use Norton AntiVirus or McAfee products. Instead use the security software packages you can find by searching our site for "security". You will thank me later for this.
  4. Do not pay for two phone lines. It will be cheaper to get a high speed connection than pay for two phone lines and an Internet provider. For rural folks, look into Wild Blue satellite Internet or a local microwave wireless provider.
  5. Do not let your kids fix your computer…it will cost you MUCH more later.
  6. Get a second computer for the kids and keep it in plain view (like a living room or kitchen).
  7. Visit HelpMeRick.com daily to get the latest news and tips about computers that applies to the average computer user.

 

Technology isn’t agist, sexist or racist

I had a client of mine tell me that he was 'too old' to follow some of the steps in my AVG Anti-virus upgrade tip. I always smile when anyone makes this kind of statement. "I didn't grow up with a computer like kids today." That's another one that I hear often. After more than twelve years helping computer users of all shapes, sizes, colors, and ages, I have drawn the conclusion that technology takes no prisoners and has no favorites. It is true that having some aptitude towards technology is a huge advantage, but I have seen men and women of all ages, races, and backgrounds who 'get' computers. Learning and understanding has nothing to do with our age, hair color, or where we were born. I believe it has to do with attitude and fortitude…and that goes for any kind of learning.

How to detect keyloggers

Keyloggers are viruses (or can be hardware in an office situation) that log everything you enter into your computer…including passwords, user names, and account numbers. Don't take this problem lightly as it can lead to identity theft. Keyloggers are rare and if you run proper security software (search security on our site), you are not at risk. However, if you suspect a keylogger, use one of these tools to detect them:

SpyBot Search and Destroy

Keylogger Killer

A Confession: I don’t understand computers

I know how to fix computers, but I will freely admit that I don't understand them.

Today I saw two clients with very strange problems. One person had a problem that prevented their CD burner from writing and their computer from recognizing the sound card. However, the sound card and CD writer had just been replaced because of the same problem.

What was really strange was that the system sounds worked and the CD would record files just fine as long as you didn't use Nero.

After they had the CD drive and sound card replaced, everything had worked fine for about two weeks.

I think my settings are messed up

First, let me explain that this is not a complaint. I am trying very hard not to use HelpMeRick to vent my frustrations.

I hope that readers see this more as a humorous observation on what it is like to be a computer guy than a computer guy complaining about non-computer guys. As much as I work on computers, I prefer to think of myself as a guy who helps people rather than a guy who fixes computers.

Sometimes computer guys need a little help in figuring out a problem. Rick and I often talk off-mic about how people for some reason think that their computer should be easy to figure out. We can't figure out where this perception came from.

How much computer can $40,000 get you?

Over the past few weeks, I have been working with a local business (that I will not name) to help them change their computer setup. The business is of the type that they need to worry about security, privacy and large-scale record keeping.

When I help out with this sort of job, I have no problem admitting where my limits of expertise are and I help the client find another business that has the book learning to do the job they need. I am grateful for the real geeks who can do this type of job because I prefer to work with the people rather than the machines.

The business client has kept me on board for the job though because I will be there to setup the individual computers and help the employees through the process.

Things we say for our health

Today I visited a client who listens to the show regularly, or so she said.

I was there because the computer was running very slow and locked up often. On her computer were three programs (or groups of programs).

1. AOL

2. AOL Security Center (AOL's antivirus, antispyware and popup blocker)

3. Norton System Works

"I know you guys say not to use these programs but my son said I need them, he works for a big computer company in California."

As I explained that her problems were caused by AOL, AOL Security Center and Norton she said, "I knew you were going to tell me that I shouldn't be using those programs but…"

55 Minute Uninstall

Wow, it would have almost been faster to backup the data, reformat the hard drive, and reinstall everything from scratch. The long install was of the grossly over programmed Norton Internet Security Suite. Here's the breakdown of my appointment:

8:26am Arrive at customer's house. He tells me that his computer is running extremely slow.
8:32am I sit down and hit the power button on the computer.
8:36am
Still staring at the Windows XP startup logo, I ask the customer to bring in the laptop since he wants me to look at it also.
8:40am
The laptop is booted up and I'm already looking it over.
8:41am
Desktop is finally up…9 minutes!! Yikes!
8:46am
Add/Remove programs is finally up and the list populated. I find Norton Internet Security and click the Remove button.
9:41am
 55 minutes later, I can finally work on the computer. The actual uninstall procedure took about 50 minutes and then another five for it to reboot after removal of Norton.
10:07am
 		I installed and updated both AVG Anti-virus and anti-spyware, tested the Internet connect, tested MS Word (which wasn't working at all an hour earlier) and started the AVG scans all in this past half hour.

The moral of the story is that Norton products slow down even the fastest computers significantly more than any other security product. The installs are long, the updates are long, the uninstalls are long, and the protection is mediocre. Please, save yourself money, time and grief and don't buy or install Norton products on yours or other people's computers.