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Windows

Warning: Your computer may be infected with viruses, spyware and exortionware

Extortionware? What is extortionware.

I have seen at least 10 computers in the past two weeks that have recently been infected with extortionware – viruses and spyware that infect your system by pretending to be an antivirus or other security program.

With names like Windows Antivirus, WinAntivirus, XP Antivirus 20008, etc. these programs appear to look and feel official. However, they are some of the worst virus or virus-like programs I have ever dealt with.

These viruses often come onto a computer via a pop-up advertisement that says looks like a Windows security or antivirus warning that reads something like, “Your computer is infected with one or more viruses and spyware programs. Click here to run a full scan.”

Defrag, scan disk, and deleting cookies don’t do much

In the computer world, there are hot rodders – people who will tweak their computers to get every last bit of horse power out of their systems.

Just as with automobiles, techniques used by hot rodders were once necessary in the early days when horse power was hard to come by.

Today, most computers come with all the horsepower most people need. Important tasks like defragmenting the hard drive, running scan disk and deleting cookies no longer do anything spectacular to the performance of the average computer.

Cookies are harmless – even the shady ones. Defragging does little on a 250 gig hard drive and scandisk is take care of by utility features in Windows that run every time you boot up or shut down.

I no longer recommend Ubuntu or Macintosh

If I keep recommending Linux/Ubuntu and Apple Macintosh to my customers, I will have to find another line of work.

Admittedly, I came to the Linux table very late (just over a year now) and have only been luke warm to Macintosh over the years. Windows Vista put me over the edge last year, and I started looking seriously at other operating systems. What I found in both Ubuntu and Mac OSX was an extremely stable, secure, easy-to-use operating system. I estimate that over the past 18 months or so, I have recommended and help setup more than 2 dozen Apple computers or Linux computers that I either installed Ubuntu on or were bought new.

Use Disposable Email Addresses to thwart spam

In our monthly computer user group today, the discussion some how made its way to disposable email addresses. Many web sites offer free, disposable email addresses you can create for one time use to sign up for a temporary web services, or make an inquiry to a web site that you don’t want to have your real email address. Beyond anonymity, using a disposable email address will reduce the amount of spam that comes into your real email inbox.

Small and Free Utility Software Gems

Those of you who have kept up with me over the years know that I’m not a utility junkie. The fewer utilities and installed programs the better for me.

That being said, I admire and cherish great utilities that serve purposes I need. Some of my favorites over the years include Tech Smith’s Snag It screen capture tool and Camtasia which I use to create our video tips. I also am never without a desktop tape calculator. My current favorite is the Moffsoft Tape Calculator.

Remove .NET Framework and solve Quickbooks startup problem

Microsoft Framework .NET consists of a set of tools that allow programmers to tap into some web related technologies for creating rich, interactive applications for our computers and web sites. Unfortunately, it sometimes causes problems as well. This week alone, I helped 3 Quickbooks users overcome problems with their programs hanging or failing to start by uninstalling and reinstalling the .NET Framework.

Troubleshoot Hardware Problems Using the Device Manager – Video Tip

Starting with Windows 95 all the way through today’s Windows Vista, Microsoft supplied computer users with a great tool listing the different hardware devices attached to and residing in our computers. This tool is called the Device Manager.

Today’s tip focuses on how to use the Device Manager to troubleshoot a video card, sound card or other internal hardware problem. If you suddenly lose sound or your monitor’s picture lacks the quality it had before, or you can’t connect your high speed modem to your computer, this tip will solve the problem a high percentage of the time.

1. RIGHT Click on My Computer from your desktop or Start menu (XP & Vista)

2. Click Properties (or use the Windows key + Pause/Break key to replace these two steps)

3. Click Device Manager (Windows 95-Me, Vista). or in WindowsVista Click the Hardware tab –> then click Device Manager (XP)

4. Click the “+” sign next to the device having the problem

5. RIGHT Click the device itself

6. Click Remove (Windows 95-Me) or Uninstall (XP & Vista)

7. Close any open screens and shut down your computer (don’t just restart, shut it all the way off)

8. When Windows restarts, it should re-recognize your hardware and function properly again.

 If these steps don’t work, then you get some extra computer help.

Watch the short (2 minutes) video below to see these steps in action!

 

The $399 Power Computer

Last week, I was charged with finding a computer for a customer who only wanted it for Internet, email, and word processing. He didn’t want to add any games, extra programs, or anything else to it. My first thought, as I was listening to his needs, was Ubuntu. One other request was not to break the bank on cost. Lastly, he told me that he would be hooked up to a high speed cable Internet service.

Upon talking a little more, I explained my idea bout an Ubuntu Linux machine. He asked, “Does it do Internet? Email?” I said, “Yes.” He agreed that it sounded fine to him.

How to use a USB flash drive

As often as once per day I recommend to someone that they invest in a USB flash drive for backup of regular files. The most common response I get back is, “I have one, I just don’t know how to use it.”

Here’s how to do it. Keep in mind that USB flash drives do not work well with Windows 98 so these instructions are for Windows XP and up.

1. Open My Computer and make a note (mental or otherwise) what letters appear next to the drives. You should see C:, D: etc. Chances are that the flash drive will occupy the next available letter, but keep My Computer open just to be sure.

Think twice before your blame your computer’s manufacturer for problems

“What brand of computer do you recommend?” is one of the most common questions I get asked. My answer is usually, “It really doesn’t matter as long as it is a name brand and has the specs that you need.”

I often hear comments like, “Our first computer was a Dell and we constantly had problems with viruses and spam,” or “I’m never going to get another HP, this one just locks up and crashes all the time.”

Most computer problems I see every day have nothing to do with the parts they are made up of. Most home computer problems are software related – not hardware.