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Use the Task Manager to troubleshoot program problems – Video Tip

While Windows is far from a perfect operating system, it does provide some tools to help deal with its imperfections.

One of the tools you can use to shut down a troublesome program without having to completely restart your system is the Task Manager.

For instance, if a program happens to freeze or stops responding to your mouse clicks or keyboard strokes, try this technique before reaching for the power button:

  1. Push Ctrl+Alt+Delete on your keyboard to brink up the Task Manager window (Close Program window in Windows 95, 98, and Me)
    • NOTE: Windows Vista users:  Ctrl+Alt+Del will bring up a screen where you have to click the Start Task Manager button before moving to the next step.
  2. Find and click ONE time on the program that is giving you trouble, then click the End Task button
  3. The program should close and disappear from the Task Manager list.
  4. If not, wait a few seconds and you should see another window pop-up…click the End Task button again or preat step #2

Using this technique should allow you to return to Windows and continue on with your computing…again, without the need for a full reboot of your system. It doesn’t work one hundred percent of the time, but it does work often enough that you will be rebooting your computer less. Watch the short video below to view this technique in action and learn a few other tricks not outlined here:

How to fill out a PDF form with your computer

I fielded a call from a client today who wanted to know how to transfer a PDF (Adobe Acrobat) form he received via email to Microsoft Word so he could fill it out using his computer, save it, then email it back. My short answer was that he couldn’t do it.

Technically, it can be done through a series of computer hocus-pocus, Jedi mind tricks, a great deal of knowledge about the Windows clipboard, Adobe Acrobat, Microsoft Word and a lot of time. Knowing that this client didn’t have these tools at his disposal, I elected to tell him that it couldn’t be done.

Adobe Acrobat forms (PDF files) are not easy to edit or annotate because the purpose of a PDF is to preserve the formatting and integrity of the original document. Some PDF form designers can make their forms fillable using our computers, if they choose to do so. For example, many government sites like the IRS have forms that can be downloaded and printed or filled out right from our computers. Again, these forms are designed this way and not all PDF forms can be filled in via computer.

It bothered me all day that I still didn’t know of a better solution for this common question; how to fill in a PDF (Adobe Acrobat) form on the computer. I did some research tonight and found that our new favorite PDF reader (Foxit Reader) has this capability built-in (see illustration). However, the free version will let you fill it in, but if you save, print, or email the filled in form, it will have some verbiage along with it stating that the feature is a pay feature. If you pay Foxit $40, you can use the feature and not have the trial verbage printed on your form. If you need to fill out a lot of PDF forms, this looks to be a great solution.

I write and talk about Web 2.0 all the time and lo-and-behold there is a

Ubuntu client update

Today, I helped my customer who I installed Ubuntu for almost four months ago. “It has been working great so far”, he informed me. We mainly worked on fine tuning some aspects of the desktop and panels (Ubuntu toolbars). He also wanted to use a calendar, but didn’t know how to approach the included Evolution program which is similar to Microsoft Outlook. However, as I pointed out last summer during my “14 days with Ubuntu”, I like the direction Evolution is heading, but it is far from polished.

Although Evolution comes with Ubuntu automatically, I still recommend using

How to backup using SecondCopy – Video Tip

One of my favorite programs of all time is SecondCopy. SecondCopy offers a flexible and easy to use automatic backup program for any Windows computer user. You need to have a spacious backup drive that will hold what you want to backup like an external hard drive, flash drive, etc.

I recommend using this product for automated daily or weekly backups, but I still think it is imperative that you copy the backups this program makes to optical media (CD-R or DVD’s_ that can’t have electrical or mechanical failures on a regular basis as well.

Watch this short 3 minute video to learn how to use this great data saving program, Second Copy:

Missing file names under documents or photos in thumbnail view

Lately, more than a few people have had trouble with missing file names in the thumbnail view of some of their folders. It isn’t entirely apparent why this happens, but fortunately the cure is pretty simple. If you are one of the poor souls who happens to be missing their file names, follow these steps:

  1. Open the offending folder to see the thumbnails
  2. Click View from the menus (or the view button on the toolbar), and click Details
  3. Hold the SHIFT key down on your keyboard and Click View from the menus (or the view button on the toolbar), and click Thumbnails


You should now see thumbnails with file names under them.

What everyone ought to know about downloading security software

Already this week, I ran into five different customers who were bitten by security software impostors. Since security problems are rampant on Windows’ computers, many degenerate computer programmers and sheisters have come up with spyware and virus spreading software disguised as security software. And the worst part is that unsuspecting computer users know the name of good, legitimate software and these impostors sound correct to them so they download and install the software.

A Faster Way to View PDF Files

For years, most of us have used Adobe’s free Acrobat Reader, later named Adobe Reader, to view PDF files. PDF stands for Portable Document Format and is the easiest way to distribute files and forms to many people without worry about compatibility. Like most commercial software, Adobe’s product used to be small, fast and work well. Since version 5 (now they are on 8), the product has become as bloated as many other big name software packages today. It remains free, but will plague your system with slow performance and lots of many irritating automatic updates.

Another parental reminder

We mention this tip as often as possible on our show, but I felt it was necessary to bring it to the attention of our web visitors again: Parents, please install and use only Mozilla Firefox for your web browser. Kids, especially teens, plus Internet browsing with Internet Explorer spells disaster.

Too many Internet degenerates target their spyware and virus spreading programs at teens and teen related web sites. Also, teens tend to be drawn to bogus warnings, the lure of free ring tones or electronics, and online games. The technologies that allow these computer anchors to take root in your system simply don’t exist in Mozilla Firefox therefore providing you a great extra wall of Internet security.

Backup Your Email Address Book – Video Tip

You can back up your address book very simply to a floppy disk or USB Flash drive and the heartache it has the potential to prevent far outweighs the thirty seconds it takes to complete the task. Follow these steps depending on the program you use:

 Outlook Express Windows Mail Users

  1. Insert USB Flash Drive
  2. Start Outlook Express 
  3. Click the Address Book icon from the toolbar.
  4. Click File –> Export –> Other Address Book from the menus
  5. Choose the Text (CSV) option
  6. Click Next
  7. Click in the Save In box and choose your flash drive
  8. Type “address book backup” in the File name box
  9. Click Save
  10. Click OK after backup completes
  11. Pull out your disk, label it and keep it someplace safe

Windows Mail Users(Vista)

  1. Insert USB Flash Drive
  2. Start Windows Mail
  3. Click File –> Export –> Windows Contacts from the menus
  4. Choose CSV option
  5. Click Export
  6. Click in the Browse button and choose your flash drive
  7. Type “address book backup” in the File name box
  8. Click Save
  9. Click Next
  10. Put a checkmark in the First and Last Name fields
  11. Click Finish
  12. Click OK after backup completes
  13. Pull out your disk, label it and keep it someplace safe

Thunderbird Users

  1. Insert a USB Flash Drive
  2. Start Thunderbird
  3. Click Window –> Address book from the menus
  4. Click File –> Export
  5. Click in the Save In box and choose your flash drive
  6. Type “address book backup” in the File name box
  7. Click Save
  8. Pull out the disk, label it and keep it someplace safe

 

AOL Users

Version less than 6.0, Start AOL, open the address book, insert a floppy or USB flash drive and use the “Save/Replace” button to save your address book.

Versions greater than 6.0 do not have the option of saving to a floppy because the address book is actually saved on AOL’s computers.

Juno Users

Refer to the instructions at Juno’s web site for details if you are using Juno 5.0 or earlier. Juno Platinum users can retrieve email in Outlook Express and use the instructions above.

What I like about Windows Vista

Please read the headline of this article correctly – it does not say, "Reasons why you should upgrade to Windows Vista." Windows Vista is still a nasty operating system that hogs resources and hides or eliminates important features, but there are some cool features hidden within and I feel that I must list them here so that I can be fair to Microsoft.

If Microsoft had added any or all of these features to XP, it would have been an upgrade worth the price. Instead they had to add all of the other junk to confuse users too.