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New service coming to HelpMeRick.com

For literally years, I have been hunting for an easy to deploy, safe remote control system for computers. I wanted a tool that would allow me to easily access customer's computers so I could help them with their problems from wherever I might be. As you know from our video tips, a picture and voice is worth a thousand words. As hard as we work to properly illustrate and write our tips over the years, the video tips have exceeded our expectations and most importantly your expectations.

Now, I am aim to bring the next step in the evolution of my business and quest to help people with their computers. Yes, it will be a part of my business and thus a charge will be involved, but I will be able to log into a users computer (the user always initiates the sessions) and actually see and be able to explain what might be going wrong with their computer. Problems that I attempt to solve through email or over the phone often result in long, drawn out affairs that don't always result in resolution. However, if I can physically see what a computer user is looking at, the problem can often be solved in a matter of minutes.

Don’t put folders and files on your desktop

A few days ago one of my clients called me with some strange problems. Suddenly many of her files disappeared from her computer. None of the files seemed to be related. She was missing a few Microsoft Word documents, some photos and her genealogy.

After looking around and doing several searches she happened to mention that she used to have a folder on her desktop called "Old Desktop Files." It was a folder with files that she had on an old computer.

Instantly I figured out what was going on. I looked in her Word and PAF under the File menu and noticed that all of the missing files had been in that missing folder.

Is this a test?

Today I had an appointment that spanned almost every area of what I do on a daily basis. The appointment lasted roughly three hours.

In that time I…

Helped setup a new iMac. She is making the switch from Windows and wanted some of the features that she was used to in her PC. I set her computer to ask for her password whenever it was turned on or came out of sleep mode so her kids couldn't get online without her permission. I also setup a gmail account and a POP3 email program that worked like Outlook Express.

  • Consulted her on ways of getting better range from her wireless network.
  • Tuned up her kids' computer and removed lots of

When to use a CD for backup

Our regular listeners hear us talk about this subject often, but it bears repeating as much as we can talk about it for your data's safety and your sanity. Backing up to CD's is a multi-step process and all the steps need to be followed for it to go right.

CD's work great for archiving data that won't change. This includes pictures, music, your finished novel, etc. CD's should only be burned ONE time. CD-R's have the capability of being written to many times, but this also increases the likelihood of problems with the CD. Burn them once and store them in a safe place.

Flower 1997-2007

FlowerToday, although I worked all day, technology took a back seat for me. Our female pygmy goat, Flower, died after a short illness. I discovered her this morning in her little barn. We knew that she wouldn't be with us much longer, but after the events in Virginia yesterday and day after day of headlines with the words murder, killings, dead, etc, I broke down when I found our little pet goat.

Listening to the news and reading the papers, I grew even more sad because of the sensational, irrational, and knee-jerk type society we have become. It doesn't matter if someone is white, black, purple, green, or polka dot or whether they are Catholic, Muslim, agnostic, or Methodist or whether they were born in Madagascar, Japan, Iceland, or North Dakota or if their political beliefs are left, right, circular, up or down, I truly believe that we all have a few simple goals in life: health, happiness, and the right to live an uncomplicated life.

Two guys can’t do it alone

I visited a new customer today that set the record for the most viruses and spyware on a single system. The computer had no anti-virus program of any sort on it, no anti-spyware system, was running the first version of XP, and on dial-up. Needless to say, the computer was hosed and it took more than six hours to clean-up (between what I did in two hours, and the four hours I let the user take care of in secondary scans and cleanup). 

The customer made a comment that I hear often in this situation, "This kind of thing makes work for you, huh?." My standard answer, "Yes, but it is the worst part of my job. Why? Because this is so preventable." 

Ubuntu Linux!!!

Ubuntu Desktop - click for larger view Last week I installed Windows Vista on my fine running XP machine (less than six months old) and have been tolerating it since then and learning about its quirks and features. I have actually been using Vista since September and besides the integrated search (which can be added to XP through multiple channels for free), I honestly do not understand what the heck Microsoft did for nearly six years between operating systems. Yes, it is pretty, but who cares how pretty it is…my email is slower, programs are slower, menus, options, and preferences have all been moved to different places…

Format Painter – Video Tip

I demonstrated today's tip in Microsoft Word, but it also works in all the Microsoft Office programs (Excel, Access, Publisher, Outlook, etc), WordPerfect, OpenOffice and others.

The tip is simple in its performance and gargantuan in its function. Format Painter copies formatting from one location and applies it to another. In the video example below, I formatted one line of text to have a particular look and it took 31 clicks of the mouse. Using Format Painter, I copied the look of that text to some plain text in just three steps. This technique comes in handy when formatting longer documents, spreadsheets, newsletters, etc and can save you a boat-load of time. Here's how to do it:

  1. Highlight the text that has already been formatted to your liking using your mouse.
  2. Click the Format Painter button. format painter button
  3. Highlight the text you want to apply the formatting too.

That's it!

Tip Within a Tip:

If you DOUBLE-CLICK the Format Painter button, you can apply the formatting changes to different parts of your document over and over until you unclick the Format Painter button.

Always a love-hate relationship

Lately, I have been working with many Windows 98 and Me computers (and a few Windows 95). For basic functions, limited Internet browsing, solitaire, email, and word processing, these computers work fine especially with a high speed Internet connection. However, it is imperative that Windows 98 and Me users NOT install any software that was developed after 2003. Your hardware and software configuration may appear to meet the minimum requirements of the software, but let me assure you that the product will not work optimally and your system will slow down considerably.

This especially applies to security software. For Windows 98 and Me users: ABSOLUTELY, POSITIVELY NEVER INSTALL NEW VERSIONS OF NORTON OR MCAFEE SECURITY PRODUCTS.

Viruses: BAD, Viral Videos: GOOD!

One of today's greatest tactics for marketers to get buzz going about a product or brand is viral video. A viral video is in no way related to a computer virus although the nomenclature is similar.

A viral video is a video that is funny or amazing that can be seen in the Internet. The clever or otherwise fascinating video is placed on the web and then word of mouth sends people to the hosting site. Soon the video and brand it represents are all over the web.

The Diet Coke and Mentos video is one of the greatest viral videos ever produced. While Diet Coke and Mentos probably had nothing to do with the video, you can be assured that they had no problem with the video's success.