For literally years, I have been hunting for an easy to deploy, safe remote control system for computers. I wanted a tool that would allow me to easily access customer's computers so I could help them with their problems from wherever I might be. As you know from our video tips, a picture and voice is worth a thousand words. As hard as we work to properly illustrate and write our tips over the years, the video tips have exceeded our expectations and most importantly your expectations.
Now, I am aim to bring the next step in the evolution of my business and quest to help people with their computers. Yes, it will be a part of my business and thus a charge will be involved, but I will be able to log into a users computer (the user always initiates the sessions) and actually see and be able to explain what might be going wrong with their computer. Problems that I attempt to solve through email or over the phone often result in long, drawn out affairs that don't always result in resolution. However, if I can physically see what a computer user is looking at, the problem can often be solved in a matter of minutes.
Starting no later than next month, watch our web page for remote support options that will be open to anyone, anywhere in the world from HelpMeRick.com. Two requirements that I can tell you about up front are that someone requesting help must be able to connect to the Internet via a high speed connection and have a credit card.
I'm excited to be able to offer my expertise beyond my home town and beyond the radio show and hope you are as well.
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