For literally years, I have been hunting for an easy to deploy, safe remote control system for computers. I wanted a tool that would allow me to easily access customer's computers so I could help them with their problems from wherever I might be. As you know from our video tips, a picture and voice is worth a thousand words. As hard as we work to properly illustrate and write our tips over the years, the video tips have exceeded our expectations and most importantly your expectations.
Now, I am aim to bring the next step in the evolution of my business and quest to help people with their computers. Yes, it will be a part of my business and thus a charge will be involved, but I will be able to log into a users computer (the user always initiates the sessions) and actually see and be able to explain what might be going wrong with their computer. Problems that I attempt to solve through email or over the phone often result in long, drawn out affairs that don't always result in resolution. However, if I can physically see what a computer user is looking at, the problem can often be solved in a matter of minutes.