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Riding Shotgun with Rick

Save some text editing keystrokes

Use these hints that I notice that computer users forget about when editing text in emails, file names, word processing etc:

  • When text is highlighted in blue, simply start typing the text that you want to replace it with…NO NEED to hit the backspace or delete key.
  • If you need to delete just a few characters of text and the blinking cursor is in front of the text, use the delete key. If the cursor is behind the text, then use the backspace key. No need to reposition the cursor, just use the delete and backspace key interchangeably.
  • If you need to delete a large block of text, use your mouse to highlight it, OR click ONE time at the beginning of the text you want to delete, then scroll to the end of the text, hold down your shift key and click ONE time again. All the text between the two clicks will be highlighted.
  • To select all text on a page or email to delete, use the Edit –> Select All function or Ctrl + A
  • When filling out web forms, remember that you can push the TAB key on your keyboard to move between information fields (boxes you type in) instead of having to reach for the mouse and click on each box.

Amazing Jams and a quick Microsoft Tip

We never promote products on the site unless we test them first. Today, I helped a new customer with their computer security and backup needs. This gentleman also owns and operates a fruit jam operation. After working on his computer, we talked about his business and his products…jams. He grows most of his own fruits and only picks them at their peak ripeness. When he offered to give me a taste test, I said "sure". The first spoonful was his strawberry jam…WOW!! Is this what jam really tastes like? My mouth exploded with sweet, rich flavor of strawberries….not sugar and corn syrup. I was literally blown away by the depth of the taste and its affect on my palate. Then he continued to impress me with his pear, apricot and wine jams. All I can say is unbelievable. Where can you get this culinary delight? Look to his web site for phone numbers and ordering information; Colorado’s Mountain Fine Jams and Jellies. You will not be disappointed.

Progress Bars

A customer of mine had a great observation today that has bothered me for years; what’s up with progress bars when we install programs or perform some functions? Almost all installation programs give you a progress bar usually with a ‘percent done’ label. What drives me crazy is when the bar reaches the end then STARTS OVER!! Arghhhhhh!! And in some cases it will repeat three or four times! Or you get a scan or installation program that moves quickly to 80 or 90% and then stalls out for three times as long as the first 80%. Frustrating! I’m no programmer, but certainly there is some algorithm that can be utilized to give computer users a better idea of how much REAL time is left in an installation or procees.

Busy signals?

Honest to Pete, my son about a year ago dialed a phone number and got a busy signal and brought the phone to me and asked what that noise meant….and he’s 12 years old!! I encountered a few busy signals this week and two of them were at businesses! Busy signals, in my opinion, are very 20th century. I’m still no fan of call waiting and don’t use mine, but phone voice mail is wonderful.

For businesses of any size, busy signals tell customers that they just don’t care whether they get your call or not. More often than not, they probably don’t get the business. I run a business that requires my focus to be on their problem, so if I get a call during a visit with a customer, I let the call go to voice mail and then call the person back as quickly as possible. No busy signals.

What do Rick and Adam do during the week and what is their phone number?

A common misconception is that Adam and I spend our week sunning ourselves with our families on some exotic beach before returning to our mansions and counting our stacks of $100 bills.

Nothing could be farther from the truth. I own and operate a business called Grand Valley PC Partners in Grand Junction, CO. All my business is onsite home and office calls to help computer users get out of trouble, setup up new systems or Internet service, and teach users how to get the most out of their computer. I have been doing this for more than 10 years (the radio show is 7 years old).

Just wait and try again

So many computer problems can be solved by simply shutting the computer off, waiting a few minutes then trying again. This is especially true with the Internet. Whether you are using dial-up or high speed, restarting your computer (and high speed modem) is the number one thing to try. Internet companies even repeat this mantra while you are waiting on hold for them to help you.

One other tip with Internet problems is wait for more than just a few minutes. The Internet is a giant organism…it lives, breathes, and has hiccups. These hiccups can last anywhere from a few seconds to a few hours. When a problem occurs accessing web sites or email and you have already tried shutting the computer on and off, DO NOT ASSUME that the problem is on your computer. More often than not, the problem lies with the Internet itself or your provider. Wait a half hour to hour, then try again. If access continues to be interrupted after two or three hours, then and only then call for help. 

Make sure you have the disks

I do my best to support small local businesses, because I own and operate a small, local business. However, when it comes to purchasing a computer, too many times I have seen the small computer shop put together a machine that is more expensive with less features than a name brand computer. And worse, the computer does NOT come with the original Windows CD and accompanying license.

If you aren’t given and can’t obtain the original Windows installation disk when you purchase a computer, then the copy of Windows on your computer (and probably other software as well…think Microsoft Office) is illegal. The software will work fine, but when it comes time to reinstall after a hard drive crash or if you want to upgrade, you are stuck with having to purchase full versions of these programs. 

Check the Cables

Two common questions I get throughout my travels as a computer help guy are: 1) My sound doesn’t work, 2) My modem (dial-up or high speed) is acting funny.

Interestingly enough, a large majority of the solutions happen to be cable related. For the sound, make sure that your speakers are plugged into the ‘sound out’ or speaker jack. It usually is marked green on the back of your computer. If you happen to have two round green plugs on the back of the computer, always use the lowest one. Also, with most speakers, make sure that you have the power cable plugged into the speakers and the power outlet. And lastly, if your speakers have an on/off button, make sure that it is powered on and the volume turned up both on the speakers and on your computer volume control

sTRanGe Occurence

A client’s adult daughter had a problem where the ONLY site that she couldn’t pull up on the Internet was her bank. After thoroughly checking her computer for viruses and spyware, making sure firewalls were set properly, checking Internet settings and trying the site with multiple browsers, I couldn’t figure out what was wrong. She is a cable Internet user and was sharing the connection via a Linksys wireless router. Nothing I could think of made a difference.

Today, she called me and was gleeful about her computer…she could get to her bank’s web site, log in normally. Turns out that after she unplugged the router and connected straight to her computer, the site became available. I have never heard of a router blocking just a single site (routers do act as firewalls as well). I told her how to reset the router to its factory settings in case someone may have ‘tweaked’ the router to block the banking site. If the factory reset didn’t work, she would have to get another router in order to share the Internet again.

RAID – It’s not just for cockroaches anymore

I worked on a computer this weekend that had two hard drives (150 GB each) in a RAID (Redundant Array of Independent (or Inexpensive) Disks) configuration. It was the first time I had worked with this type of computer. There are different flavors of RAID available and they are described as Level 0, Level 2, etc). In simple terms, RAID automatically makes copies of everything on the first hard drive to the second hard drive…also known as mirroring.

This is done for a couple of reasons. The first is obviously backup. RAID allows for continuous seamless (and transparent) backup from one drive to the other. Performance for some applications like high end graphics or Computer Aided Drafting (CAD) becomes slightly better with hard drives configured in a RAID format. Up until recently, RAID has been reserved primarily for computer servers (think large offices, Internet providers, web hosting, etc). Hard drive costs have dropped dramatically in recent years and storage size is skyrocketing. These two factors are propelling the implementation of RAID in personal computers.