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Warning: External Hard Drives

One of my mantra’s over the years is about backup. Over the past few days, I have been working for a newer customer who hasn’t heard my sermons.

He had a "computer expert" setup an extremely complex home network and a NAS (Network Attached Storage) backup system. None of this is out of the ordinary. However, unfortunately, this was the only backup the customer had. Last week, his external hard drive failed. All of his important data existed on that drive that was seemingly lost.

External hard drives use the same hard drives we have in our computers with an added few components to allow the drive to function independent of a computer. Problem is that a hard drive is a hard drive…moving parts and all. Moving parts eventually fail and power can quit as well. These increasingly inexpensive devices work fine as a secondary backup…but should never by your primary drive.

Windows XP Repair Option

I was ‘back in the saddle’ today after a hiatus last week for spring break with my kids. Helped a client out with a problem that, fortunately, isn’t too common, but common enough that it warrants its own tip. It applies to Windows XP only and you might need to try using it if you cannot boot your computer up to anything other than the startup menu screen (where you get the option to start in Safe Mode…see picture).

If after turning on and off your computer a few times to try and get your desktop to come up, AND you can’t get into Safe Mode using the menu shown, AND using the "Last known good configuration" option don’t work, try these steps:

External hard drives need USB 2.0

A few years ago the speed of USB ports moved from roughly 12mbps to 480mbps. In order to get the new speed, you much have USB 2.0 ports.

USB 2.0 comes standard on all computers on the shelf today, but if your computer is three years old or older, you may need to add USB 2.0 ports to your computer if you are running a high speed device.

Important devices to run on USB 2.0 ports are MP3 playes – like the iPod, external hard drives, or large flash drives packed with a lot of information. Scanners also work much faster on USB 2.0 ports.

In order to reach the full benefits of USB 2.0 both the device and the port much be designed for USB 2.0. 

The Trouble with Macintosh Computers

I received a call from a nice woman today who had a Macintosh computer that was on the blink. She made comments about how tough it was to find someone to work on her computer and thought I wouldn’t work on them either. I told her that I could look at it, but if it needed hardware work, we would have to find someone who could work on it for her since I didn’t do that. Sounded as if her disk needed initialized (Mac speak for formatting the hard drive and starting over).

Apple makes great computers and they have the best designs of any computer on the market. Overall, they are stable machines and there is not argument that they are safer to use on the Internet than Windows computers. My only reservation about Macintosh computers lies in their number of users…less than 3% of all computer users use Macintosh.

Everyone is an expert….

I put gas in my truck every week, but I’m not a car expert. We raised some goats from ‘kids’ to their adulthood, but I’m not a farm or goat expert. It always strikes me as funny when some folks who merely ‘use’ computers think they are computer experts.

Today, a client of mine illustrated this point perfectly. He has a widescreen Compaq laptop (not the typical almost square monitor). The icons and text on his monitor looked a little squashed and blocky. He wanted me to look at it because a friend of his told him that that was indication that the hard drive was going to crash soon and he should be careful. 

Tools of the trade

Every profession has its tools. I have found a number of great tools that help get me through the day.

If you or someone you know tinkers with computer, here are some of the essential tools.

1. Swiss Army USB flash drive knife – This is a genuine Swiss Army knife with a built in USB flash drive, flashlight, ball point pen, screwdriver (perfect size for computer screws), scissors and knife.

2. External hard drive enclosure – this is a cool device that lets you place any hard drive into it to convert it into an external USB drive. These are perfect for transfering data from one computer to another.

Upgrade or repair?

If I had a dime for every time this question comes up….

I actually had this happen with two of my cutomers today. My answer, the last couple of years, is a definite ‘it depends’. Wishy, washy, I know, but it really does have to be thought out. First, the proper diagnosis has to be made. What is the estimate of the repair parts and labor and how does the user use the computer factor in together. Next, a comparison of that number to what is available in the market for new computers. Last week, as an example, Office Depot had a decent little system on sale for $198 after rebates!!

Unfortunately, the market is making so much of the technology we buy disposable…economically speaking. When looking at individual situations, however, the repair costs usually are a little under a new system. And with the exception of the hard drive that died, or the spyware and viruses that must be removed, the system is still very usable. So it comes down to how the computer is used. 

Blood relation does not equal computer expertise

A few years ago, I added two items to my list of common advice that I give.

1. Don’t let your kids fix your computer, no matter how old they are or who they work for.

2. Blood relation does not equal computer expertise.

I know that this makes me sound arrogant at times, but my first appointment this morning was a case in point.

It was a simple enough job, I was to setup a laptop and get it online. My client didn’t need any information transferred or any special tutoring, she just needed someone to tackle the initial setup with confidence.

Since this was my client’s first laptop she had consulted me a number of times about what to get and what to spend. Since Christmas, I had told her about a few good deals that were in the paper.

Nothing more important in computing than backup…

Destiny played its hand today in choosing my topic for my first installment of "Riding Shotgun". Riding Shotgun is the brain-child of Adam and I. We wanted to create a daily snippet of the things we see, learn, fix, and experience in our daily travels from office-to-office and home-to-home fixing computers and helping people learn about the computers.

Backup, or the lack of a backup, played a big part in my day today. One of my client’s today was a business where their computer would not boot up any longer. Upon arriving on the scene, I learned that their backup was not complete and panic ensued. After looking over the system it was apparent that it wasn’t coming back to life no matter what kind of CPR I performed. So, I pulled the hard drive out of the computer and took it to my office, where I was able to backup their data and transfer it to a CD.