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I should have trusted my instincts

I teach my kids to trust their instincts when making decisions, taking tests, and dealing with people. I try to do the same, but sometimes my brain (or maybe ego and curiosity) gets in the way. Over the past few years, we have talked at length about computer security and the dangers of not being secure.  After spending many hours hunkered down over an infected computer and trying to get overwhelmed computers fixed, we have come to a conclusion about fixing some of these problems. In some of the worst cases, it is cheaper and quicker to backup up the necessary user files then format the hard drive and start over with a fresh install of Windows, its updates and the proper security software.

New Computer Specs

Computer prices continue to drop and get more powerful. I answer the question, "What should I buy?", many times every week. The answer seems to change about every six months. Today, I’m going to list my advice that should hold for at least six months:

Primary use is Internet, email, small games, and word processing:

  • Any processor 512MB of RAM
  • Any size hard drive
  • Mimimum CDRW Drive

Primary use is as above + digital photography:

  • Pentium IV (NOT Celeron) or AMD equivalant
  • 1 GB of RAM Built-in card reader 100 GB Hard Drive DVD burner
  • Separate video card (not built-in) or ability to add one

Uses are as above + video editing and/or high end games or other processor intensive program:

Dell Onsite Support?

I’m curious how other folks are getting along with Dell support lately. Many of my clients are becoming increasingly disillusioned with Dell’s support. Not only do they not like trying to communicate with the nice, but difficult to understand phone tech support, but they also are not impressed with the onsite service.

Today, one of my long time customers had to have a hard drive replaced. The tech who showed up was in his house less than 15 minutes. He screwed in the new drive, started the machine and said good luck. This doesn’t seem like good service to me. Do you have any stories about tech support from Dell or any other manufacturer?

Make sure you have the disks

I do my best to support small local businesses, because I own and operate a small, local business. However, when it comes to purchasing a computer, too many times I have seen the small computer shop put together a machine that is more expensive with less features than a name brand computer. And worse, the computer does NOT come with the original Windows CD and accompanying license.

If you aren’t given and can’t obtain the original Windows installation disk when you purchase a computer, then the copy of Windows on your computer (and probably other software as well…think Microsoft Office) is illegal. The software will work fine, but when it comes time to reinstall after a hard drive crash or if you want to upgrade, you are stuck with having to purchase full versions of these programs. 

RAID – It’s not just for cockroaches anymore

I worked on a computer this weekend that had two hard drives (150 GB each) in a RAID (Redundant Array of Independent (or Inexpensive) Disks) configuration. It was the first time I had worked with this type of computer. There are different flavors of RAID available and they are described as Level 0, Level 2, etc). In simple terms, RAID automatically makes copies of everything on the first hard drive to the second hard drive…also known as mirroring.

This is done for a couple of reasons. The first is obviously backup. RAID allows for continuous seamless (and transparent) backup from one drive to the other. Performance for some applications like high end graphics or Computer Aided Drafting (CAD) becomes slightly better with hard drives configured in a RAID format. Up until recently, RAID has been reserved primarily for computer servers (think large offices, Internet providers, web hosting, etc). Hard drive costs have dropped dramatically in recent years and storage size is skyrocketing. These two factors are propelling the implementation of RAID in personal computers.

The backdoor to your Outlook Express addressbook

If your hard drive crashes and you need to find your Outlook Express addressbook – here is where you will find it in Windows XP.

C:/Documents and Settings/(your user folder)/Application Data/Microsoft/Addressbook/(here you will find your addressbook).

Before you try this maked sure you go into Tools/Folder Options and choose to show hidden folders.

The addressbook will be called something like "addressbook.wab" you can also search for the address book by going to Start->Find/Search. Type in "*.wab"

A good mechanic always has parts left over

It is time that I come clean and confess that I steal screws. I don’t intend to steal them, but while I am working on a computer, I tend to put the screws in my pockets so that I don’t lose them.

When I get home at the end of the day, I always find a computer screw or two. To my defense, I always put the computer completely back together.

I place the blame on the computer manufacturer. Today’s computers have way too many screws. Some computers have two thumb screws to hold the side on and two screws in each side of the CD-ROM drive to hold it in place. These screws are in addition to other types of securing mechanisms like clips and grooves.

Do your parents a favor, follow through with your favors

Most of my clients are over 50 and a good portion of them are over 65. I have learned that age has nothing to with computer aptitude. Computer aptitude is determined 99 percent by computer attitude. Those who are not afraid or intimidated by their computer are the ones who learn the fastest, no matter their age, gender or religious background.

One of my primary goals with my business, with the show and with the newsletter is to convey the message that you don’t have to be a computer wiz to use a computer.

I have many clients who do nothing but email on their computers and I don’t in any way feel that they are under utilizing their computer. If your life is made easier in any way because of your computer, then you are using it for its intended purpose.

The adventures of Rick and Adam in Glenwood

Today Rick and I spent a while in Glenwood working on the handout material for our eBay class to be held on May 2 from 1-4pm. Rick had to get his VW Van worked on and so I went along and we made a business meeting out of it.

After the van was done we stopped at the only tech store in Glenwood (Staples) and looked at all of the computers (about six of them) and other goodies.

We walked over to the digital cameras and looked them over quickly. While we were talking a salesman came over and asked if we needed help. "Yes," replied Rick, "What is a megapixel?"

The salesperson gave a short definition. "Are more megapixels better?" Rick asked. The sales person’s answer was amazing in its accuracy yet it showed how clueless sales people can be about thier customers.