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55 Minute Uninstall

Wow, it would have almost been faster to backup the data, reformat the hard drive, and reinstall everything from scratch. The long install was of the grossly over programmed Norton Internet Security Suite. Here's the breakdown of my appointment:

8:26am Arrive at customer's house. He tells me that his computer is running extremely slow.
8:32am I sit down and hit the power button on the computer.
8:36am
Still staring at the Windows XP startup logo, I ask the customer to bring in the laptop since he wants me to look at it also.
8:40am
The laptop is booted up and I'm already looking it over.
8:41am
Desktop is finally up…9 minutes!! Yikes!
8:46am
Add/Remove programs is finally up and the list populated. I find Norton Internet Security and click the Remove button.
9:41am
 55 minutes later, I can finally work on the computer. The actual uninstall procedure took about 50 minutes and then another five for it to reboot after removal of Norton.
10:07am
 		I installed and updated both AVG Anti-virus and anti-spyware, tested the Internet connect, tested MS Word (which wasn't working at all an hour earlier) and started the AVG scans all in this past half hour.

The moral of the story is that Norton products slow down even the fastest computers significantly more than any other security product. The installs are long, the updates are long, the uninstalls are long, and the protection is mediocre. Please, save yourself money, time and grief and don't buy or install Norton products on yours or other people's computers.

AVG AntiVirus Upgrade

The calls are starting to ramp up wondering about AVG's messages regarding the discontinuation of their anti-virus. The message is a little alarming, but rest assured that AVG (Grisoft) is NOT going out-of-business and for home users the product will remain free. Although Grisoft is discontinuing support and updates for their current version, they have released a new version of… Read More »AVG AntiVirus Upgrade

Gadgets yield more gadgets

I have helped several people buy new computers lately. I don't sell computers or any other hardware so I am more of a personal shopper than a salesman when it comes to guiding people through their purchase.

I think it's funny how gadgets always seem to yield more gadgets. Here is a short flowchart of how this process works.

1. A client calls and says that they need a new computer. They ask my advice on what they should get for just basic stuff like email and word processing. "I don't need anything fancy."

2. I suggest a basic system that will handle all of their needs and a little more.

Don’t buy the cheapest computer out there

"Buy 'em cheap and buy 'em often" is a phrase that I use alot when helping people understand my approach to computers. Since any computer you buy, no matter how much you spend, is only designed for today's uses, I don't like to over spend on a computer expecting it to last longer. I suggest that you buy your computer based on the most you need right now and when new uses come along in 4-6 years, just buy a new computer.

However, I saw a brand new Dell today that was a good example of why my advice shouldn't be interpreted as "buy the cheapest thing on the shelf."

Dell loves to advertise $399-$499 computers in their ads. I saw one of those machines today. It had a 2.4 ghz processor, 256 MB of RAM, no recovery disks and a 60 gigabyte hard drive.

While this system will run, it does it terribly slow and newer software will really have problems running on it.

I called Dell and ordered another 256MB of RAM and recovery disks. Now their $499 computer is a $599 computer and the specs are still lower than what they could have got from a store for $600.

My advice should not be understood as a recommendation to shop by price alone. Make sure you know your product. Compare the specs from every brand and price to see if what you are getting is truly a good deal or just a cheap computer. Our current minimum computer should have the following minimum specs:

Why I don’t like the bleeding edge

Cutting edge technology is great. I love to see the newest trends in technology.

Cutting edge is one thing, bleeding edge is a totally different story. Bleeding edge is a term used for techno test pilots, those who adopt a new technology before it is ever around long enough to be considered a new trend or standard.

For example, cutting edge people are just now adopting HD TVs, hybrid cars and websites like YouTube. Bleeding edge people are buying BluRay DVD players, computers with two dual core processors and buy their groceries on the Internet.

Some technology that I consider bleeding edge has been around for a long time.

Windows Vista…Day 14

Windows Vista Score

I've been using Windows Vista for a couple of weeks now and although I have found some redeeming qualities about the upgrade, I'm still not sold on it by a long shot. One confusing issue for me is the massive amount of computing power that will be required to run the software. And that's not just me and thousands of others saying that, Microsoft will tell you straight up how crappy your computer is with their "Windows Experience Index" score. The score breaks down how your processor, memory, graphics card, and hard drive all handle the massive Vista system by assigning each a score.

I am a man, I have needs

This article is a repeat from the newsletter last week, but I thought I would post it all by itself for two reasons. First, I have had a lot of comments on it this week. Second, all these tech names will create more yahoo search terms and we will make a few cents from it. Here it goes…

I bought a new computer last week. The new system is dual core, 1 GB of RAM, 200 GB hard drive and DVD burner and card reader.

I remember the first two or three computers I purchased. I remember how exciting it was to

An 8 hour download…

This afternoon I started downloading the beta version of Microsoft's upcoming Windows Vista. I pay for a 1.5mb DSL connection. At that speed, the download is estimated to take about 7 or so hours. Cable users with a 6mb connection would be able to download it in about 2 hours. Dial up users aren't even allowed to try…it would take almost six days on a dial-up connection. I could have ordered the DVD installation disk, but why wait three weeks when I can get it today. 

We have bashed the upcoming upgrade to Windows repeatedly here at the site and on the show. I plan on putting the OS (operating system) to the test by installing it on an older computer that I have. For those of you in Grand Junction who attend our monthly User Group, I hope to have the new computer system up and running by the October meeting to demonstrate for the group.

Windows 95 lives!

Before I moved here to Colorado in 1995, I visited a large circus tent in a Seattle suburb parking lot. The tent said, "Start" in large letters at the entrance. Once inside, I was greeted by extremely cheerful, almost giddy, representatives from Microsoft. I estimated about 30-35 computers were setup with twice that many Microsoft reps showing curious visitors to the tent what Windows 95 was and how it would change the world of computing. One enthusiastic rep gleefully showed me some shortcuts with the Windows key that did impress me and stuck with me from that day until I purchased my first Windows 95 machine nearly a year later.

The long-handled old lady grabber

I have written a number of times about tools that make my job easier. I have discussed my Swiss Army knife with a built-in USB flash drive, ball point pen and flash light. The USB hard drive enclosure is also a favorite of mine, but yesterday I found a new tool that I will be getting soon, the long-handled old lady grabber.

Old Lady GrabberContrary to the name I have given it, it is not a tool that grabs old ladies with its long handle. Althought I suppose it could be used that way.