Phone tech support or NON-tech support?
Once again the ineptness of many of the phone tech support services reared its ugly head again. This time it was Sony's phone support. I worked with a client to set up his new Sony Vaio laptop (great screen by the way) and found that he was not shipped the Microsoft Office 2007 CD or certificate of authenticity that he paid extra for at purchase. Without the certificate, we could not activate the Office product. We called tech support and after 35+ minutes at three different people at two numbers, we were told that a call would be made back to my client within "three hours".