Gadgets yield more gadgets
I have helped several people buy new computers lately. I don't sell computers or any other hardware so I am more of a personal shopper than a salesman when it comes to guiding people through their purchase.
I think it's funny how gadgets always seem to yield more gadgets. Here is a short flowchart of how this process works.
1. A client calls and says that they need a new computer. They ask my advice on what they should get for just basic stuff like email and word processing. "I don't need anything fancy."
2. I suggest a basic system that will handle all of their needs and a little more.