Lately, I have seen too many real emergencies. Sometimes I get calls that are "emergencies" like the kind where the grandkids have come over and deleted the solitaire icon from the desktop.
But, then I get real emergencies. Lately I had one client whose hard drive motor suddently quit. Today I saw a dentist's office where the server with all of the software kept shutting down suddenly. Then, the worst yet, I am working a little bit with a local financial institution whose server crashed – not a small business either.
In all but one case, the client has complete and current backup, but even having backup doesn't help keep the ship afloat when a major crash happens. Sometimes the entire ship has to be put in drydock for a week or so to get things figured out.
I am not a hard ware guy and this is why. I prefer cleaning up viruses, spyware, and clutter from a computer. Those kinds of problems usually only put people out for a few hours. Hardware guys have to mess with the big stuff.
