“I want to go back to AOL”
This painful statement came from a customer of mine who made the leap to DSL (at the request of her kids, not me) a couple of months ago. She dumped dial-up and AOL and opted for DSL with a local Internet provider.
Changing from AOL is never easy and many ex-AOLers go through major withdrawls. However, once the shivers go away and a person gets settled with a real Internet provider, they are quite happy. AOL does things their own way and this keeps many a customer for them. Luckily, their high prices, slow connections, and abismal support has led millions away to a better place.