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You are wasting money!!

Yes, YOU are wasting money if you don't take advantage of this web site, our newsletter and the radio show. One common trait that Adam and I share (despite occasional thoughts to the contrary by our wives), is that we hate wasting money on technology. Of course, we love technology, but we don't like throwing money at it unnecessarily. Not too many technology nerds will tell you not to upgrade your Windows 98. Likewise, not too many technology people will tell you not to buy a photo printer.

We look at each individual situation and customize our answers and solutions to the requirements and uses of each computer user. Pre-packaged, one size fits all tech support and advice does not work, never did work, and never will work. People are too regimented and stubborn to change their ways without significant reason or pain. We recognize that human trait and strive to mold our advice to each individual situation. Not only do we strive to provide that kind of service, I challenge you to find anyone, anywhere who accomplishes such a task at the level we do!

Take out the garbage in one step!

I thought that this piece of information was pretty common knowledge, but apparently it isn't so I'm discussing it today. When you delete an email, it gets moved to the Deleted Items folder and accumulates there. When you delete any type of file or document on your computer, it goes to the Recycle Bil and accumulates there unti you empty it.

For email in almost any email program (except AOL), you can RIGHT click on the Deleted Items (Trash) folder and click "Empty Deleted Iterms (Trash)" option. You will then be asked if you are 'sure' that you want to delete all of the trash…click Yes. In Outlook Express, you find this function in the Edit menu as well. Outlook users will find it in the Tools menu, and Mozilla or Thunderbird users will find a similar funciton in the File menu.

Keep all your disks and documentation

I worked on a computer today which needed reformatting because of massive failure from viruses and spyware. They handn't followed the "Castellini on Computers Approach to Security" so the computer needed my help. When I need to perform a reformat, I need to have all the original software or restore CD's to get everything up and running again. If my customer doesn't have the disks, then I have to search the Internet for their particular system.

The most important disks contain the information that tells Windows how to interact with your attached hardware (drivers). Usually, they are contained on either a restore CD or a CD marked Drivers and Utilities. Keep in mind that you can save time and money by putting all the original documentation and any disks that came with your new system (except for the AOL disk) in a manilla envelope or big zip lock bag. This is all important and vital information to your computer.

FAX from your computer…

I wrote this Windows 98 fax tip many years ago, but I realized this week that some people still do need to use a fax. Here is some updated information for faxing with Windows XP:

Setup the FAX

If your computer has a modem, you should have the Microsoft Fax already setup. To see if it is ready to go, click Start –> Control Panel and double-click the Printers and Faxes option. If you see the Fax in the installed printers you are ready to go. If you don't see it next to your other printers, then Click the "Setup faxing" option from the task lists on the left and follow the instructions.

Sending a FAX

  1. Any image (including scanned images) or document you can view on the screen, can be faxed following this method:
  2. Open the document in it program (Word, Excel, etc)
  3. Click File –> Print from the menus
  4. Choose the Fax from the printer options
  5. Click Print
  6. The Fax wizard will start where you can type the name of your recepient and their phone number (if it is long distance, DO NOT enter the area code, instead type: 1-area code-phone number).

Receiving a FAX

  1. Call the party who needs to send you a fax and give them your phone number.
  2. Click Start –> All Programs –> Accessories –> Communications –> Fax, and then click Fax Console to open the Fax Console.
  3. On the toolbar, click the Receive Now button when you hear your phone ring.

 

Another hobby horse: Don’t let your kids fix your computer

Yesterday I wrote about how much I dislike poorly custom built computers. Today I saw a similar situation – computers custom built by kids.

By kids I don't mean children or young goats, I mean offspring.

While at home this family's two sons had built and maintainted the two family computers. Now those two sons have moved away from home and married.

I was called to fix things up and the call went something like this, "Hi, we need your help. My two sons usually fix the computers but now they both live out of town and they don't have the time when they come to visit to fix the computers."

Printing Internet Explorer Favorites

Many people have asked me how to print their Internet Favorites. If you are like me and have hundreds of bookmarks or favorites, you might go through a ream of paper printing them. It is more efficient to back them up as I describe in this tip.

If you really want to print them, here are the steps:

1. From Internet Explorer, choose "File" – "Import and Export".
2. Click Next
3. Select Export Favorites and click Next.
4. Make sure the Favorites folder is selected, and click Next.
5. Select Export to a File or Address.
6. Click the Browse button and choose the Desktop
7. Click Finish
8. Click OK
9. Close all windows and double-click on the bookmarks file that is on your desktop.
10. Click File –> Print
11. When the Print box appears, click the Options tab.
12. Check Print table of links box (important step).
13. Click the General tab
14. Click Print (and have plenty of paper)

How to use the XP Start Menu

I saw two clients today who had their XP Start Menus set to the "classic mode." 

In classic mode your Start Menu looks the same as it used to in Windows 98-Me, but the new XP menu is much more functional and easy to use once you understand it.

The XP menu is divided into two sides. The right side lists all of the utility type of programs and features such as My Computer, My Network Places, My Documents, etc.

The left side changes. As you use programs often they appear and move up or down the left side accoding to how often you use these programs.
 

Fix those LSP problems with Winsock repair tool

I searched all over our site for this tool and I couldn’t find it, so I decided to do a Shotgun on it so that it would show up in a search on our page.

Some spyware is nastier than others. Some of my least favorite spyware goes in and corrupts the way your computer connects to the Internet. Essentially it routes your Internect connection through a special path so that the creator of the spyware can watch what you are doing online.

It does then by changing a feature of Windows called Winsock. Winsock is the method that your computer uses to talk to other computers on the Internet and elsewhere. If Winsock gets corrupted, you lose your Internet connection.