The Castellini Approach to Internet Security ̵...

EDITORS NOTE:   I originally posted this article in 2007. A lot has changed in 6 years, so I’ve updated the article with new information and links. Please heed the information here to save you time, money and frustration and pass along to your friends and family! This past week I saw way too many people who are not taking advantage of the free information we give out on the show and the web site. Their computers were...

5 Steps to Using Online Financial Sites Safely

Every year computer users who use the Internet to check account balances, transactions, and even paying bills grows by nearly 30%. According to one Pew study, more than 50 million Americans use online banking services. 50 million sounds like a large number, but that still reflects less than 50% of online American adults. Bank web sites continue to evolve by becoming easier to use, more secure, and more helpful than ever...

Setting up a new computer

Prevention is the best medicine when it comes to avoiding illness in ourselves. Prevention in the computer world is no different. And like a newborn baby, a newly purchased computer is subject to many terrible diseases and problems if not properly cared from the moment it is taken from its cardboard box. I follow these steps when setting up a new computer system for my clients, and recommend this methodology for all new...

Extricating Spyware

Article updated: July 2010 In 2004, spyware/adware became the #1 threat to personal computers. For a definition of spyware, visit Webopedia. Getting rid of spyware has reached a point that it takes an expert, or a lot of persistence, to really get rid of it totally. Following is a list of steps that we frequently take to completely restore a compromised computer. Depending on the level of problems, we may omit some steps,...

5 Simple Rules to avoid SCD (Slow Computer Disease...

I’ve written about this before, but it bares repeating on occasion for new visitors to the site and long time visitors who haven’t learned yet. The advice is simple: Do not download free screensavers, wallpaper, email programs (Incredimail, etc), or games from the Internet. Unless you are WELL versed in the origin of these items, they can easily destroy your computer’s ability to compute. “Slow...

How to download, install & configure AVG Free...

AVG released version 9 of their free antivirus/antispyware product a couple of weeks ago. You may have started to see notifications from them that you need to update before December 1. Typically, they provide a deadline, but previous versions work for a number of months after the deadline. After using the new version for awhile, it appears they did make it faster and improve the scanning speeds as well. If you currently use a...

Learn to stay safe with your email

Like any medium, we all need to keep a discerning eye on the information we read on the Internet and in email. You don’t believe everything you read in the newspaper or see on TV do you? The Internet is no different and tends to breed more fiction because its tools are so readily available. First and foremost, keep an anti-virus software running on your computer at all times and make sure it is updated at least weekly....

How to change time of AVG scan schedule

If you install AVG and use all the default settings, you will find that the AVG wants to scan your computer every day at either 8:00am or 12:00pm (noon). Because the complete system scan can take up to an hour or more to complete (depending on the number of files on your computer), it can be extremely inconvenient to have the scan slow your computer down when you are trying to work on it. You can stop the scan if you need...

Should you pay for AVG?

Over the past few weeks, AVG has been a little more agressive in their attempt to get folks to convert to their paid product by showing advertising screens every 2-4 days that ask to upgrade your security. It is completely your perogative to upgrade if you like, but I still use the free version and recommend you do the same. Like any business, AVG simply wants to convert more of their of customers to paying customers.  You...

How to upgrade to AVG 8.5 Free – Video Tip

AVG released the new version of their security software about two weeks ago. Many of you have asked, should you upgrade and if so, how. Follow these steps and watch this video on how to get through process quickly and correctly. It is imperative that you both read these instructions and watch the video. Visit my site and scroll down to my Links & Resources section on any web page here at HelpMeRick.com Click AVG...

No rush to get AVG 8.5

AVG 8.5 is still free (for home users), it is being offered now, but it isn’t at all critical to get yet. If you still haven’t upgraded from 7.5 to 8.0, then go the whole nine yards and get 8.5. But if you are using 8.0, don’t rush over to 8.5 yet. It doesn’t seem to have any problems, but let me test it for you and I will post a how-to video for it soon.

What to do with an AVG found virus sreen

If you use AVG Antivirus, you will be presented with the above screen at some time or another. Don’t immediately push the Move to Vault button or the Heal button. Instead, check the box labeled Remove as Power User, then click the Heal button. Checking that box first yanks the legs out from the virus and disposes of it...

Windows 7 – First Impressions

I just finished installing the Windows 7 Beta version released by Microsoft on Friday. I installed it on my Toshiba Intel dual-core processor with 4 GB of RAM. It was running Windows Vista which took more than 4 minutes to fully boot (I consider the boot up process to be finished when the hard drive stops spinning and I don’t have to compete with a still booting computer to do what I want to do), and running any...

Rick’s Answers his email Videocast – 0...

Brought to you by Harlene, Kristina, Sage, Herb, Crystal, Marion, Mariane, Donna, Dona, Chris, Barbara, and Rosie this week’s edition includes some AVG questions and frustrations, Macintosh advice, Microsoft Office 2007 problems, and of course much...

Rick’s Answers his email Videocast – 0...

Some wide ranging questions this week about strange AVG and keyboard problems, Ubuntu, transferring files to a new computer, a Kim Komando mention??, AOL high speed, and much more. Brought to you by questions from Joan, Janet, Jon, Karen, James, Charley, Mike, Joe, Geri, Don, Papa C, Howard and Anne....