If you use AVG Antivirus, you will be presented with the above screen at some time or another. Don’t immediately push the Move to Vault button or the Heal button. Instead, check the box labeled Remove as Power User, then click the Heal button. Checking that box first yanks the legs out from the virus and disposes of it immediately.
it still won’t remove the infected file, it tells me some files can’t be healed and says it could cause my computer to be unstable or even crash. Avg denies my access to remove the trojanhorse downloader generic to be removed.
Try running the AVG scan in Safe Mode, Tina.
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