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Is Skype quality getting worse?

Skype callSkype ranks as one of my all-time favorite web programs. For those who have never heard this name or weren’t sure what it is about, Skype allows you to make voice and or video calls from your computer to another Internet connected computer anywhere in the world for free. Skype also offers extremely low pricing for making computer to land line or cell phone calls as well.

I use Skype to communicate with my brother in Arizona, but over the past few months we have noticed a significant change in the quality of the calls. Neither of us has changed our Internet service or computer setups, so Skype is definitely the culprit. We both noted that Skype usage seems to be climbing. At almost any time we use Skype, we note that between 10 and 13 million other Skype users are online. Whether the vast number of users contributes to the problems we experience or not, it still makes a mind boggling statistic.

It used to be that we could make our video calls and talk for anywhere from 15 minutes to 90 minutes and not have any problems with call quality, dropped calls or video problems. However, over the past six months our calls are frequently dropped, suffer from extremely poor audio, or one of us will lose the audio from the other. Every fifth or sixth call, we will experience good quality again, but good quality calls are quickly becoming rare.

We both are using the current version of the Skype software and try not to run any other programs in the background as we talk…except maybe our browsers. We both fill out the How did we do? surveys after a failed call, but the problems continue to exacerbate.

I would love to hear from other Skype users out there:

How often do you use Skype? Are you experiencing good quality calls, poor quality calls or both? If poor, how often and what type of problems do you have? Are you a Mac Skyper, Linux Skyper, or Windows Skyper? How fast is your connection? Do you have any tips for making better use of Skype?

Leave a comment below and let me know what you think of Skype and please answer some of these questions as well. I’m curious.

Rick’s Answers his email Videocast – 014

Some good questions this week, but some of them could be found already just by using the search engine right here at HelpMeRick.com.

Episode 14 of my email series is brought to you by questions from Darla, Rose, Anne, Barbara, Sharon, Jerry, Peter, Dick, Toni, Joe, and the number 700,000,000,000.

Choose how many recently opened files show in Microsoft Office

Office 2003 OptionsIn almost any program where you can create, save, and edit documents, clicking the File menu (or the Office orb in Office 2007) shows a list of your most recently used documents for that program. With Microsoft Office, you can control exactly how many recent documents are shown.

With Microsoft Office 2003 applications (Word, Excel, PowerPoint, etc) and all versions prior, you control this option by following these steps in any of the applications:

  1. Click Tools –> Options
  2. Click the General tab
  3. Under the Recently used file list option, enter a number between 0-9
  4. Click OK

 

Office 2007 Options

 

 

With Microsoft Office 2007 options, follow these steps to control how many recently used files show:

  1. Click the Office orb icon in the upper left of your screen
  2. Click Word (or Excel or PowerPoint) options at the bottom of the menu
  3. Click Advanced
  4. Scroll down under the Display category and enter a number between 0-50 in the Show this number of recent documents box
  5. Click OK

 

Windows XP reset loop reboots after installing Service Pack 3

I had another big frustration today. Unfortunately I reformated one computer before I found the fix, but it saved me a lot of time on the next computer that had the same problem.

Some Windows XP machines with AMD processors get caught in a reset loop after installing Service Pack 3. After running this little command, the problem goes away.

There are also a few other tips that resolve this problem caused by other issues, surprisingly Norton products can also cause reset loops after installing Service Pack 3.

Windows was unable to find a certificate to log you onto the network…

I looked all over the Internet for a long time to find this answer. Once I discovered it, I decided to post it here on HMR so that everyone can have it.

The problem arises in Windows XP while trying to connect to a secured network, often on a D-link router.

While trying to connect a new computer wirelessly, an error comes up stating that “Windows was unable to find a certificate to log you onto the network (Network name here).

Here’s how to fix it if it is WEP encryption…

Rick’s Answers his email Videocast – 013

Here’s another installment of my email answers. Brought to you by the questions from Lesa, Maria, Oliver, Anne, Richard, Wilma, Dave, Don, Gary, Shannon, Bobbie, and Bill including questions about SCD (Slow Computer Disease), faxing, backing up email and believe it or not, not a single AVG question

Can your email be read like Sarah Palin’s?

Sarah PalinNot likely. In the Sarah Palin case, her Yahoo email account was not hacked…her password was hacked. That means the hackers guessed Sarah Palin’s password (maybe it was hockeymom). Seriously, it could have been that easy. More likely, however, the hackers used sophisticated programs that were used to crack the password.

The number one defense you possess to safeguard your email, bank account, or any other online account is a strong password.

  • A strong password contains a mix of upper and lower case letters, numerals, and special characters like (# @ ! * & _ – + ).
  • Never use the same password for all your accounts.
  • Never use words that can be found in a dictionary (these are the easiest to hack)
  • Change your important account passwords often.

I know, I know…”It’s too hard to remember.”. Write it down! No one said you have to memorize it. Write it down, but keep it in safe place and don’t forget where you put it. OR, you can use any number of password manager programs. Read my Password Mania tip for more info.

If you aren’t running for Vice President of the free world, you automatically reduce your chances of being hacked by almost 1 billion times. But, don’t get lazy and leave your account information open to the chance of being hacked.

Simple wireless password security

Thankfully, more and more home computer users are securing their wireless networks. Most newer wireless routers offer to automate the whole process which works pretty well. However, if you are wanting a little more control, I recommend the following advice for setting up a wireless router:

What kind of computer do 3 teenagers use?

An extremely slow and sick computer!

Today, again, I ran across a family who has multiple teenagers (3 in this case) who use a computer that has become polluted with spy and adware. I see this situation again and again, week after week. This computer was less than 2 months old!

Give the typical teenager a Windows based computer (doesn’t matter if it is XP or Vista) and within weeks (sometimes hours) the computer is almost useless. Parents always ask me the next logical question, “Why did it happen?”

Google Earth – The Dime Tour – Video Tip – September 2008

If you have high speed Internet and haven’t tried Google Earth, give it a try. Even if you aren’t a geography buff, you will find Google Earth to be a fascinating resource to try out. Google Earth is another free product from Google that combines their excellent searching skills with a fully interactive globe. You can search for street addresses, points of interest, historical locations and then layer on other geographic information to your liking. You must have a high speed Internet connection because the application relies on that connection to pull in the information you want from Google’s servers.

The newest version of Google Earth also adds Google Sky which lets you look into the heavens from your desk and learn and enjoy the starts, planets, and whatever other gassy objects are up in the sky.

Watch my short introductory video about this great product, then go try it for yourself. If you already use Google Earth, leave a comment below and tell me what you like and what you do with Google Earth.

Google Sightseeing
Map of Strange on Google Earth
Google Map Pedometer