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Don’t apologize for being “stupid”

Three of my clients today were digital beginners. Each of these three clients apologized for being "stupid." They explained that computers are new to them and they aren't smart enough to learn.

As a teacher and computer guy, I kind of get tired of hearing this. Keep in mind that this comes from a guy who had, "potential for higher achievement," on almost every report card he ever received.

It wasn't until I started teaching that I realized how much of a barrier our own attitude truly makes in how well we learn. I have clients who are 86 who are teaching their kids how to send email attachments. Then again, I have 45-year-old clients who tell me that they are too old to learn this stuff.

We need a new Internet Appliance

i-openerAt one of the first, now defunct, Comdex computer shows that I attended in the late 90's, I attended a round table discussion on Internet Appliances. This was a huge buzz word at the time, but unfortunately it was ahead of its time. An Internet Appliance did only two things…browse the Internet and email. The picture I'm showing in this story was known as the Netpliance from a company called I-Opener. The idea was great, but at the time Internet connections were dial-up only and the Internet had not attained a true critical mass of users.

Log out rather than reboot

This tip isn't for every situation, but it helps when you are short on time or to recover from a small crash (yes there is a such thing).

Rather than completely reboot your computer, instead go to Start -> Turn Off Computer. Instead of Turn Off or Restart, choose Log Off. This will close all of your running programs and stop anything attached to your account.

To get back in, just click on the user name and Windows will take you right back in.

This process is great for recovering from lockups. I don't recommend it to replace a standard reboot after you have installed a piece of software in hardware. Those types of restarts need to completely shutdown Windows so that changes can be made to the registry.

A friendly reminder about Snopes

It seems that late summer is one of the busiest seasons for email forwarding. People forward jokes, photos, inspirational stories, and political content to their friends.

Before you send that forward on to a friend or family member make sure to check it out at www.Snopes.com . Snopes is a database of all email that gets forwarded around the world.

The folks and Snopes work extra hard to research the truth (or untruth) behind each story they are sent.

When someone sends me a forwarded story that I find suspicious such as how the government is going to start charging for email or about how kindergardens across the country are going to take the book "D is for Dog" out of their schools because "dog" spelled backwards is "god", I head directly to Snopes.

How to Email Your Digital Photos

Emailing Your Digital Photos

A few things to remember:

  • Always save a copy of the ORIGINAL photo

  • You can always go down on resolution, but you can never go up.

  • 72 dpi for email and web – 300 dpi for printing

Solving email problems

When you are having trouble receiving or sending email, here are a few tips to help keep the mail flowing.

  • Never assume the problem is on your end. If you were sending email perfectly a few hours earlier or even yesterday, DO NOT CHANGE ANY SETTINGS on your computer. Instead, shut the computer off and try again. If nothing still, shut off the computer and wait until the next day. When you have tried these two steps and still have a problem, then call your email provider to ask what may be happening.
  • If you are receiving email, but are unable to send, check to make sure that your email didn't get stuck in the Outbox. Sometimes we mistype an address and that will stall the email.
  • If you use dial-up and get disconnected from the Internet every time you check email with Outlook Express, click Tools –> Options from the menus. Click the Connection tab and uncheck the box that says "hang up after sending and receiving.
  • Attached pictures are too big when viewing/printing. Use this tip .
  • You receive a Red X where a picture should be. Read our Red X tip here .
  • Again for dial-up users especially, if you get the same email over and over, and no new ones come through, it usually means a 'stuck' email. This occurs when an email is too large to come through quickly and you disconnect before it finishes downloading the email. In this situation, learn to use your email service's web mail function so you can view your email on the web based interface. Then delete any email that is more than 1000 kilobytes (1 megabyte). Or you can read the message via the web based interface.

Keep all your disks and documentation

I worked on a computer today which needed reformatting because of massive failure from viruses and spyware. They handn't followed the "Castellini on Computers Approach to Security" so the computer needed my help. When I need to perform a reformat, I need to have all the original software or restore CD's to get everything up and running again. If my customer doesn't have the disks, then I have to search the Internet for their particular system.

The most important disks contain the information that tells Windows how to interact with your attached hardware (drivers). Usually, they are contained on either a restore CD or a CD marked Drivers and Utilities. Keep in mind that you can save time and money by putting all the original documentation and any disks that came with your new system (except for the AOL disk) in a manilla envelope or big zip lock bag. This is all important and vital information to your computer.

Sending pictures via email

Computer users are always grateful to learn new tricks of the trade. One ‘trick’ that was implemented with Windows XP more than five years ago continues to escape many computer users…send pictures via email efficiently. Sure you might be sending digital photos as attachments, but can you send more than one at time? Are you resizing your photos before sending them so they don’t require horizontal and vertical scrolling? Do they travel quickly through the Internet or do they take a long time to transmit?

No matter now…this tip will get you sending multiple, appropriately sized photos quickly with Windows XP.

Warning: External Hard Drives

One of my mantra’s over the years is about backup. Over the past few days, I have been working for a newer customer who hasn’t heard my sermons.

He had a "computer expert" setup an extremely complex home network and a NAS (Network Attached Storage) backup system. None of this is out of the ordinary. However, unfortunately, this was the only backup the customer had. Last week, his external hard drive failed. All of his important data existed on that drive that was seemingly lost.

External hard drives use the same hard drives we have in our computers with an added few components to allow the drive to function independent of a computer. Problem is that a hard drive is a hard drive…moving parts and all. Moving parts eventually fail and power can quit as well. These increasingly inexpensive devices work fine as a secondary backup…but should never by your primary drive.

Velcro – reuseable duck tape

I discovered a new tool this week – the Velcro strap. I have seen them around for a few years, but I just began using them this week.

Personally, I think that cable mess is cool. I think it is a geek status symbol. However, I know that there are a lot of people out there who prefer to keep their cables tidy.

The reuseable Velcro cable strap. You can get them in the computer department of almost any office supply or discount store, I have found that they are a lot cheaper if you go to the tool or building supply department though.