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Why good computer guys get grumpy sometimes

Arrogant computer guys really bother me. I try very hard not to be a computer guy who thinks he knows everything.

The problem with this is that I am sometimes competing with computer guys who convince people that they do know everything. When I try to straighten out the situation, I get the line, “but the guy at Best Buy said that Norton is the best.” or “But my son who has worked at HP for 20 years says that Vista is much faster.”

When I try to explain using experience and logic, they don’t want to listen. Logically, wouldn’t it make more sense to listen to someone who isn’t trying to sell something. Even better, someone who deals with problems in real-life homes and businesses every day?

AVG Antivirus 8.0 Upgrade Advice

The past few days calls and emails started filtering in about the new AVG 8.0 version folks have seen appear on their free versions of AVG Antivirus. The common query is, “Should I upgrade?” No, home users of AVG Antvirus do not need to upgrade at all. The current free version of AVG will continue to be updated and as… Read More »AVG Antivirus 8.0 Upgrade Advice

Your hard drive is meant to hold stuff

Every week I’m out making my rounds, I hear this expression; “My computer is really slow it must have too much stuff in it and needs to be cleaned out.”

Your computer can never have have too much “stuff.” Your hard drive is designed to hold tens of thousands of documents, pictures, music and more. The number of files you store on your computer has next to nothing to do with your perceived speed of the computer.

Computer speed directly relates to how much RAM (temporary memory, not storage/hard drive memory) it has, how fast the processor is, and most importantly how clean your computer is. By clean, I’m referring to physically clean and what types of files are stored on the system.

Slow computer? Viruses? Malware? I can help!

After almost 13 years of battling security problems on Windows machines, I’m finally seeing the light of day and recommending Mac’s and Linux for many computer users. It will be a long journey convincing people that there is life beyond Microsoft.

For those who bang away with Microsoft Windows computers,and have problems with Slow Computer Disease (SCD), pop-ups, viruses and other problems, I present the following sage advice:

I’ve learned that when it comes to spyware/adware (THE major cause of SCD), if it takes more than an hour to troubleshoot and solve, you will be WAY AHEAD of the game to:

1. Backup your data
2. Reformat the system, and resinstall Windows

Zonbu is coming to Grand Junction!!

Today, I helped a new customer order a Zonbu computer. I first wrote about this interesting computer about two months ago. I offered to setup these machines up for free for the first three people in our area that buy one. After much deliberation and research, the customer (KC) and I decided that this computer was really the right decision for her needs.

She bought the laptop Zonbu, and I can’t think of anything that this computer won’t be able to do for her. She plans on doing some traveling with it (it has wi-fi built-in). She wants to possibly add a digital camera at some time (it has a good picture manager utility and editor already installed). Of course she plans on using the Internet for research, entertainment, and email (the Zonbu has arguably the best browser installed…Firefox and excellent email programs as well). She might want to play a few games (Zonbu has over 15 installed including Sudoku, Mahjongg, Solitaire, Freecell, and more). In addition to all these things, the Zonbu boasts a world-class word processor, spreadsheet, presentation manager, database, calendar program, web editor, desktop publishing software, DVD player, music player and organizer, and over 30 games and countless accessories. AND it includes 24/7 support via either telephone or email or chat. AND it includes program and operating system updates automatically maintained via the Internet and a built in web backup system. And this system does not require you be a security expert because it doesn’t require anti-virus or anti-spyware software.

Is this starting to sound good to you? It should, but wait how much does it cost?  $1,000?

What we teach actually works!!

Today I saw a client I have not seen in a long time. They are a great family with four teenagers at home. One year I had to reformat their computer three times because of their knack for picking up spyware.

While I enjoyed the money, I did not enjoy doing all those reformats. Reformatting a computer is my least favorite project.

Gradually I would break them of their habits and have them using Firefox, AVG and a variety of anti-spyware tools. Each year I have seen them less and less.

I saw them today to help them setup a new laptop and I decided to scan their desktop computer for spyware while I was there.

What everyone ought to know about downloading security software

Already this week, I ran into five different customers who were bitten by security software impostors. Since security problems are rampant on Windows’ computers, many degenerate computer programmers and sheisters have come up with spyware and virus spreading software disguised as security software. And the worst part is that unsuspecting computer users know the name of good, legitimate software and these impostors sound correct to them so they download and install the software.

Another parental reminder

We mention this tip as often as possible on our show, but I felt it was necessary to bring it to the attention of our web visitors again: Parents, please install and use only Mozilla Firefox for your web browser. Kids, especially teens, plus Internet browsing with Internet Explorer spells disaster.

Too many Internet degenerates target their spyware and virus spreading programs at teens and teen related web sites. Also, teens tend to be drawn to bogus warnings, the lure of free ring tones or electronics, and online games. The technologies that allow these computer anchors to take root in your system simply don’t exist in Mozilla Firefox therefore providing you a great extra wall of Internet security.

Don’t run more than one antivirus program

I ran across too many computers this week that had multiple anti-virus programs installed. My advice has always been and still is that you should only be running one anti-virus product at a time. Multiple anti-spyware products are ok, and sometimes necessary, but running multiple anti-virus products will drastically slow down your computer and cause many more problems than they solve.

My top 3 anti-virus products as of today are:

1. AVG
2. Avast
3. Trend Micro (antivirus only, not the security suite)

Department store fix it people

I encountered another department store computer fix-it horror story today. The client called me because they had the proverbial slow computer. I show up and the owner proceeds to tell me that they just got it returned from a big box electronic store with the initials CC whose computer experts work under the initials of FD. Incidentally, I could tell similar stories of woe with another store whose initials are BB and their resident experts work under the initials of GS.