AVG released a new version of their popular AVG Anti-virus on Wednesday. An alert web site visitor alerted us to this yesterday, and I immediately downloaded and have been testing it since then. Here are some important facts you need to know about the upgrade.
- Do NOT use the Upgrade feature in your current version of AVG Free, as it will take you down the road to their pay version. The pay version is good, but if you plan to stay with the free version, use the link below to get it.
- Your current AVG Free version (7.5) will be supported only through the end of May after which you will need to upgrade to this new version 8.0
- The new version is only for Windows 2000, Windows XP, and Windows Vista users. AVG will stop supporting Windows 95, 98, and Me later this year. For you folks using the older operating systems, I would suggest uninstalling AVG and using Avast.
- The new AVG Free version includes not only their anti-virus product, but also their anti-spyware product. This doubles your protection and helps protect your computer even better. My philosophy for keeping Windows computer safe applies more now than ever: Use Firefox as your browser, keep the Windows firewall enabled, and use AVG Anti-virus, and that should be all most people need.
- You do NOT need to uninstall your current version of AVG before installing this one. Watch the video below for complete instructions.
I think that covers the basics, feel free to leave comments below and ask any questions you might have about this exciting new upgrade for AVG users. Click here to download the free upgrade to AVG antivirus 8.0 (for home users), it will bring you directly to the AVG download page saving you time and confusion. Then watch my short video below for exact installation and configuration instructions.
UPDATE
If you are having problems updating or getting AVG 8.0 to work properly, try this:
1. Double-click AVG
2. Double-Click Update Manager
3. Un-check the Start Automatic Updates box
4. Click the Save Changes button
5. Check the Start Automatic updates box
6. Click the Save Changes button
7. Click the Update now button
If that doesn’t work in your case, use one of the links above to download a fresh copy of AVG, then reinstall using the REPAIR function that will be presented to you during the install.
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while updating avg 8.0 the antivirus and spyware is outdated
I am having the exact same problem….AVG tech support is a bit slow…They told me to reactivate with my license number…that did not do it…I am waiting to hear back.
In both of your cases, I would suggest downloading a fresh copy of the new AVG, then uninstall your current version, restart the computer, and install the new copy.
My Windows 2000 computer, service pack 4, update rollup 1, froze up tight when installing AVAST. I had to figure out how to turn it off, then unistall it, and that took the better part of an hour. I had tried AVG 8.0 previously, but that had no scanning of the hard drive when I tried to use it. This was said by AVG to be the result of FAT32 file allocation, but switching to NTSF seems to be too risky. AVG is presently on there, but it only runs in the background, and I cannot scan the whole computer.
I had an old copy of Etrust Inoculate from Computer Associates, but it is turned off and not running or used. Should I uninstall this anyway? Does a presence in the registry, even if not used, mess things up this bad?
THANKS FOR LISTENING.
Wow, you really are holding to an older operating system. Windows 2000 was great in its heyday, but I would strongly suggest moving up to Ubuntu or XP. I agree with your apprehension about converting your current FAT 32 to NTFS, but you really should do some upgrading.
IF you decide to stay where you are, I would suggest cleaning all security products off your system and trying the AVAST again. Good luck.
Try this, reinstall AVG 8, restart, you’ll be asked whether to install AVG toolbar, select YES, then you follow dialogs box until it’s finished. Use Add/Remove programs, choose remove, follow every instruction, then choose remove AVG 8. This should do it, remove AVG 8 completely! Good luck!
Hi:
It appears that there is not going to be an AVG Free any longer? Or am I missing something or a web page. Says the Free version will go away in June? So do you recommend AVAST and uninstall AVG??? or is there another good program. Thanks! Kathy
This fix really speeds up Google searches.
Thanks,
Dave
Kathy, I hate to make an example of you, but did you really read the article I wrote and watch the video? It explains very clearly that AVG is NOT going away, and will continue to be free and how to get the new version and how to install it. Please take the time to read the article and watch the video. Thanks!
Sorry would disagree with the OP suggesting that leaving security up to the Windows built-in firewall is sufficient. Not much point locking the windows if you leave the back door open.
You need to see what programs are trying to connect to the internet and block most of them – I’d recommend ZoneAlarm also free and reliable.
I installed the newest AVG when notified by your weekly newsletter that it was available. My computer keeps resetting itself immediately following my home page and before I can do anything. I have Windows XP SP2.
I have read your advice about “CRC failed in files.dat unexpected end of archive”. I am not computer smart, but do have moments I enjoy having one. I have not emptied the temporary files cause I am not sure if I know how. I did reboot the XP from a partition back onto the C hard drive when it crashed, using the original burned backup disks.(only needed the first one.)Before the crash I had AVG 7.5 on my computer and it worked beautifully. Now as I go to download it, along with Flash m. and other items, I find I get this message about CRC failed… Since I started with the booting making my computer like it had come from the factory, do I have temporary files that need emptied out? I did have to delete cookies and temporary files to clear out something my web browser company wanted cleared out cause my internet explorer would not go to pages after the reboot. They also had me change remote access help check box and one other item, can’t remember what, but then restart. Before they did this I was getting a cannot locate page i.e. message when I would try to download AVG, even while the “Do I want to run box” would still act like it was downloading the AVG. Once the 3-4 hours were up I would get the message above. It takes several hours each time but I have tried to download the AVG four times now. I have delete the shorcut from desktop, and checked under Add/Remove programs each time to see if the AVG were there, but did not find it at all. I one time did a “search” for it in files and folders, yet found nothing to remove, so I could retry hopefully from scratch again. Can anything be done to help me either to empty out those elusive temporary files, or download AVG without getting stuck at this message? Do I need to try to find the cache to remove parts of previous downloads? Thank you.
I’ve got a problem.
After I click next on the screen where I say ‘no’ to the AVG toolbar, the installation program asks me to choose the folder where the installation package is situated.
I don’t know what the installation package is, as clicking on the Browse button learns me that it should be a file named “files.dat”.
I’ve already searched for that file on my HDD but didn’t find anything.
Can you please help me?
Thanks,
Joeri
I think the best thing you can do is uninstall, and reinstall to save time and insure success.
I just followed your link to get avg 8.0 free edition and it took me to c-net and asked me to do a trial pay to get the 8.5 version, what should i do?
Hold off on the upgrade, and I will put a new AVG upgrade video. 8.5 just came out, and it is not essential to jump on it immediately.
It’s being helpful but, I want the method of manual update & update using folder option. but how can I download the update file & locating the update file.
my request is that please provide me the AVG-8.0 (free) UPDATE LINK because I’m updating it from folder….
Manual updates of AVG can be found here. For all others, use the automatic update built into AVG.
My wife’s computer started having issues where she was getting multiple copies of the same email in her sent folder, 30-50 a day.
I’ve tried running scans with AVG in both normal mode and safe mode. However the computer seems to always shut down as it’s scanning the Windows files.
There has to be a virus somewhere, but I can’t detect it. AVG is all that’s on her computer right now.
Any ideas?
Hmmm…check her outbox to make sure something isn’t stuck there. And you might want to try a full system scan with Malwarebytes and/or SpyBot Search & Destroy (both linked here on the site in the right hand column).
I upgraded to AVG Free 8.5 (Windows XP, latest updated). When I click the icon nothing happens. Doesn’t open, no error message. Nothing. If I go under start and try to open it there, still nothing.
So I tried repairing it (as directed earlier in your posts), rebooted, etc. and still nothing.
I completely uninstalled it, rebooted it, kept if off for a few days, did a defrag, temp removal and reinstalled it, and got the same — it doesn’t open and no error message.
I undinstalled it for the 4th time, waited another few days, removed AVG toolbar info and other AVG info from the regedit area and then reinstalled it again. Still it doesn’t open.
Appreciate any insights.
Try downloading the removal tool from the AVG site by clicking here. If removing and reinstalling doesn’t work, you might want to ditch AVG and try Avast or AntiVir instead.
avg… the resident shield doesn’t seem to be working! ?? =l
Hello Jackie. Read my reply to Catherine yesterday. It applies to your problem as well.
Hello, I am wishing to completely remove every part of an old AVG 8. I have been trying to install Kaspersky Anti-Virus & Maximum Spyware Protection 2009, but it keeps showing that I have AVG 8 in my system. I deleted ever part of it that I could find, but I don’t think my computer is ever going to let me install my new software. Could you give me some advice?
Try using the removal tool for AVG found here: http://www.avg.com/download-tools
I have been using AVG 8.5 free and it is constantly scanning emails and the internet. At the bottem of my computer the icon for AVG shows “AVG running scans” even though I have set up the program to only scan at 1am. Is it the email scanner and link scanner that is making my computer extremely slow?
Would love to know what you think. I have done all kinds of scans and defragged.
I would definitely disable the link scanner…it is a resource hog for sure. And the email scanner is separate from the normal scan, so it will run when you have an email program open.
Thanks so much for your easy-to-understand instructions on how to upgrade my AVG. I watched your video first, and then followed your instructions, and voila! Done! Thanks for making it so simple. Kathy
AVG 8.0 adds a firewall. Days after I installed the upgrade, I discovered my computers couldn’t “see” each other. After a frustrating week of reinstalling all parts of the network and software, then going to MS and Linksys Knowledge Base and Discussion Groups, I finally stumbled across the AVG Users Interface and noticed that there was a firewall there. The source of my problem was that I had default configured AVG as a standalone computer. Either changing the setting to Local Area Network or disarming the firewall succeeded in allowing the LAN to work again.
The firewall is in the pay version only of AVG. The Free version (this tip) has just anti-virus and anti-spyware.
I’m glad that you got your network working again, though.
Thanks for the video – not quite as easy as I thought it would be.
Installation wizard said I had an outdated Roxio CD & DVD program that I should update. Couldn’t figure out how to do that, so I uninstalled the thing, since I don’t use it.
I deleted the old 7.0 logo from desktop and the other AVG logo which I hope was the installation you said I could delete.
I don’t have a little logo down at the bottom anymore – maybe it will come back the next time I restart – I have laptop, so I shut it off at night. I think you recommend that.
I’ll watch to see if you have anymore to say about this.
Thanks again.
can you run both of them at the same time?
Should be no problem running them together.
We don’t have an advertising program as of yet except for our affiliate banners. You can contact us through the email address to let us know what you might be interested in advertising and for how long.
Thanks.
Hi Guys,
Where can I find rates for advertising on your site?
Walter in Phoenix
I’ve noticed a slowdown in my system since I installed avg 8 – could it be the anti-spyware? If so, I haven’t figured out how to disable it.
Lynn
Hmmm…I’m not sure, but I actually think this new version is a hair faster than the old one. I don’t think it lets you disable the anti-spyware scanner.
Since I upgraded to the 8.0, when I try to get on line by double clicking firefox, I have to sign in to MSN Live ID first. Also, it never takes my password the first time – have to repeat. And it won’t save it. And I think it has slowed my computer. Did I do something wrong?
You could try uninstalling and try again. I haven’t had any problems.
I have the AVG paid version but understand that it comes with a firewall now. I already had Zone Alarm’s firewall and also use Spy Sweeper. Will I be all right or is there too much overlap? It seems like all these companies are combining everything and I just want to use the best, not an all-in-one product if some of the product is not that good or am I wasting money in buying separate products?
after i run a scan it tells me no threats were found,then it shows me a list of files that couldn’t be scaned.why is that can you please help me out
Some protected Windows files can’t be scanned and those are the ones you see. It shouldn’t be more than about 5-6 files.
it’s me again.you said it shouldn’t be more than 5 or 6 files. it told me 94 files were unable to scan
Clean out your temporary files using one of the cleanup utilities and then run your scan in Safe Mode. This might get you over the hump.
Rick,
I just installed AVG8 on my 2nd pc even though I have Norton Anivirus-but now I can’t get my norton to work. I like the avg to scan individual programs quicker than Norton, but like Norton to scan weekly because I feel it is more advanced. Does AVG have s.thing to do with my Norton not working or can they “co-exist”?
Multiple spyware programs usually play nice together, but NEVER install 2 or more antivirus systems at the same time.
I have tried to download the new AVG 8.0 and before it finishes, the server shuts down. Any suggestions? I have Juno as my web browser.
Thanks.
Dial-up users will not be able to successfully download AVG because of the size of the file. You will need to download it via a flash drive or CD on a friend’s computer or library that has high speed.
Install a download manager that will restart a download from the point of failure. I won’t recommend one, because I use the wget program, which isn’t a manager. You run it in a cmd window. That may be a little geeky for most people here.
Maybe Rick could recommend a good manager.
Get high speed Internet or download large files using a high speed connection from a friend or public computer like a library. Even with a download manager, dial-up connections would take more than four hours. It just isn’t feasible.
Using XP Home with SP2, AVG 7.5 worked wonderfully. Upgraded to 8.0 and it kept finding “warnings” which turned out to be the blocked applications from SpywareBlaster. After ignoring the “warnings” I noticed my computer getting increasingly slower. Last night after an AVG update, I scanned, then noticed that it had moved my Windows/Sys32/config file and several others to the virus vault. It then said that a reboot was needed to finish the process, and did I want to reboot now? I clicked “no” but shortly after, shut down my PC. When I tried to start up this morning, all my config files were gone, Windows wouldn’t/couldn’t start, I was unable to even repair from the CD. Had to do a complete reformat! Spent all day re-downloading updates & programs (NOT AVG!) Needless to say, I am not at all happy with AVG!!! Users beware! I know of several folks who are now having the increasing slow-down that I experienced before the config files were deleted.
Not sure what happened in your case, but I can tell you from using 8.0 since April and installing it on literally hundreds of machines, that is NOT typical. In fact, I think the new AVG, properly configured, works much better than its predecessor. Please keep in mind that the new AVG offers both anti-spyware and anti-virus now…I recommend NOT using any other anti-virus or anti-spyware product with it.
Every time AVG updates, it says to restart the computer. I do so and log back on and it updates and says to restart again. I have restarted my computer like 5 times and it keeps saying restart. I have the version: 8.0.134
You can probably solve this quickly by uninstalling AVG, downloading a new installation file, and then reinstalling.
After upgrading from the Free AVG 7.5 to the free 8.0 my XP computer won’t start. It gets as far as the two-toned blue screen that says “Windows is Starting…” and my icons appear and the mouse cursor moves around. I went into Safe Mode and went back to a 7.5 day… worked fine. Updated to 8 and had the same problem. Then I went to Safe Mode and uninstalled AVG 8 Free and my computer works fine! But I don’t have any virus protection! What’s up wit dat?
Guess I don’t need to wait for a reply. Although my particular problem was not addresed, I used your advice:
DO NOT click the blue button “Download AVG Free 8.0″
INSTEAD click the hyperlink “Download AVG Free 8.0 (AVG server)”
…and now AVG Free 8.0 is working fine! Thanks
same thing is happening with my system (winxp). (Started after a system restore back to July 9th. Don’t know if that is a co-incidence or not.) But uninstalling, and then re-installing AVG8 does not solve the “restart after every update” problem.
Kevin
Also my installation started with this behaviour; it worked fine earlier. If I click on the database, I see thaht the latest version of it is from: 9th of July! On the GRISOFT site it says (FAQ):
1444:Repeated restart after AVG updateAfter a recent major program update, you may encounter a repeated request for restart displayed by AVG. This situation occurs when some AVG files can not be updated correctly. The easiest solution in this case is running repair installation of your AVG:
Open the Download section of our website and click on the name of the product you are using.
Click on Download AVG now (paid version).
Choose to download the file to your computer (i.e. do not run it immediatelly) and select a target location, e.g. your Desktop.
After the file is downloaded, please locate it and double-click on it to start the installation process.
Proceed with the installation. When prompted, select Repair installation.
Finish the installation procedure and restart your computer.
In case of any further problems, please contact our Technical Support.
So, does yjs mean that users of FREE cannot use this repair???
I got rid of my Norton stuff completely after reading all over the web about how it slows everything down. I downloaded AVG FREE and all was WONDERFUL! Like having a new computer. BOY was I happy! Suddenly (like everyone else it seems) the AVG is constantly asking for a restart after updating, and it is never resolved. There is no way to use the “repair” function that GRISOFT recommends in their FAQ’s because it requires a paid license number.
It seems that everyone has this problem (since the beginning of July at least) and nobody has an answer.
HELP ME RICK!
Denise
I think, in your case, I would suggest downloading a new copy of AVG Free, then uninstall the old one…restart your computer as instructed, then install the new copy using the updated instructions I have outlined here. Good luck.
Thanks Rick!
Denise
I did what you said, including using those instructions…so far so good!
What would we do without this forum?
Hello! This is exactly what happened after the full system scan was done (July 14). After that WinXP won’t reboot. By the way, these system files were NOT infected – they were just reported as LOCKed in the scan log.
They way out is to repair the installation using Windows recovery console, and roll back to a recent system restore point.
I recommend not using system scan until this bug is fixed, and to create system restore points daily – just in case.
Alexander
Sorry to hear that you had that problem with AVG, but it seems to be a unique issue. I’ve installed AVG 8 on probably 50+ computers since it came out and know that many of my customers and web site visitors have upgraded on their own, and this is the first I’ve seen of such a serious problem.
I’m happy with my system – ZoneAlarm, AVG, AdAware to scan periodically, NoScript for stopping nasties on the net, and Spybot Search and Destroy for antispyware. Now, Spybot has a great feature called TeaTimer which monitors ANY changes that are initiated any programs for the Registry. When it detects such a change it asks whetjer you want the change to be made or not. This is a BRILLIANT feature. Besides its use for stopping malware it also stops “friendly” programs from messing with your system – eg it stops my OE from putting the messenger stuff in. So, Rick, can I get AVG 8 with ONLY the AV or do I get forced to abandon Spybot. If I have to abandon Spybot then I’ll abandon AVG. If I do, I guess you’re recommending Avast?
Thanks
I’m just downloaded the new avg free 8.0 yesterday and installed it. it seems to run smoothly until i do the whole computer scan. It kept on shutting down my computer when it’s scanning my computer half way. I tried it for 5 times but it’s still happening. I’ve checked the additional scan settings and i did not choose to turn off my computer after finish scanning. My laptop just kept on shutting itself down before finishing the scan. Can you please tell me what is the problem? thank you very much…
More than likely AVG is running into either a file that is trying to hide or a file that is in use and not happy about being searched and scanned, so restart your computer into Safe Mode (push F8 as the computer starts) and start and run your scan there.
I have Vista.
I’ve had AVG free since I got this laptop last year, and have tried downloading AVG free 8.0 numerous times and I continue to encounter various issues each time.
Most recently, it’s been telling me that the AVG downloader has stopped working, followed by another telling me that AVG itself is no longer working. I contributed that to the fact that 7.5 was probably no longer available, so, foolishly, I uninstalled the program, thinking I could just replace it with 8.0.
Now I can get up to that part where I save the file, but it saves it as two seperate files, one called, “avg_free_stf_en_8_138a1332″ with a little icon of what appears to be just a generic Vista window, and the other called, “avg_free_stf_en_8_138a1332.exe.part” with an icon of a blank page with the top right corner folded down.
Clicking the first one brings up a message reading, “C:\Users\Jordyn\Desktop\avg_free_stf_en_8_138a1332.exe is not a valid Win32 application.”
Clicking the second one bring up a window saying it can’t open the file because it doesn’t know what program to use to open it.
Am I receiving these messages because I uninstalled 7.5? If so, how do I solve this problem, seeing as there doesn’t seem to be any way to get 7.5 back?
Any help would be much appreciated.
I’m glad I found you… lots of good info here!
I have a very slow dial up connection (in a rural area), so I had a friend download AVG Free 8.0 #138 for me. I transferred it to my computer and it started installing ok.
First problem was that it didn’t like my old version of Roxio Easy CD Creator 5.0, and it told me to download a new version. I installed that, and it still gave me the same message, so I skipped over it the second time.
MAIN PROBLEM: It says my Windows operating system doesn’t support all of its functions, so it cannot continue.
I have Windows XP Pro, I think with SP2 installed (I know it was downloaded). I can’t find where to see the actual running version of XP. This computer (laptop) was my late husband’s, and I am not familiar with its history.
I checked to make sure the network connections were disabled, since AVG says it doesn’t work on networks (I don’t have a network). That didn’t help.
Can you help me? I’m online with no virus protection at this time, so I’m a little nervous about it.
Thanks,
P.G.
To find what version of Windows you are using, RIGHT click the My Computer icon and click properties to reach the System Properties which will tell you which version you are using.
i just installed windows pro xp and updated to SP2. Not everytime i install ANY antivirus software it restarts the pc. when i goto safemode and uninstall it boots perfect! any clue on what might be happening?
Just upgraded the AVG version from .7 to 8. Everything works fine, except that, if I can connect to the Internet, Windows Mail can connect to the server.
Have XP w/ sp3, and have been upgraded to AVG 8.0 for as long as it has been available. Nightly auto updates were working for about 3 or 4 weeks then I begain to notice the Tray Icon was still open (second one) and when I clicked on it- Objects scanned: 1,566,613;
Total threats = 0
Elaps time – Now over 22 hours
Currently scanning file system
Current Object, C:\winter08/snowbunny4.jpg
Have had and still do Zonealarm 7.0.483.000
Like the others, the free version is not high on the grissoft list for assistance. Can not close out AVG scan so the next one will come in without a reboot- or a Control Alt Del. dissabeling move. Gotta be a better answer,
BillS
Run a disk clean up and then one scan in Safe Mode of Windows and see if things progress quicker. From your stats, it sounds like you just have a lot of files on the computer. Also, I recommend that folks set their AVG to scan in the middle of the night and leave their computers on once or twice per week over night…no need to scan more than that. Good luck.
The last time the automatic update function of AVG8 ran, it failed to complete, with the error: “A .bin file is missing”. Any idea how to fix this? I am running Windows XP Pro SP3.
I re-installed AVG, and even tried a repair installation. Neither fixed the problem. Unfortunately, something erased all restore points prior to today, so I can’t try a system restore.
Hmm seems I’m not the only one missing a .bin file. This just happened 16AUG08 17:03 MDT have not checked my backup yet.
Same here. Probably glitch at Grisoft.
Your computers are still protected and AVG will fix the .bin problem. It appears that part of one of their updates was corrupted or in conflict with Windows. Grisoft cleans up these problems pretty quickly…hang in there and don’t panic.
Hi Rick,
I hope you can help me. I had AVG 7.5 with zero issues whatsoever. I was notified I had to upgrade to AVG 8.0 and I did. It doesn’t give me the option to set the updates to update everyday. It also keeps showing the anti virus and anti spam is not updated. I keep trying to update it and it will not update. I have uninstalled it and cleared my cache and did a clean up on the computer and then re-installed. It is still doing the same thing. I have try this twice and no help. Please help me figure this out. I’m really aggrevated with AVG right now. I wish they wouldn’t of upgraded it.
Thanks for the hand-holding. I was considering restoring from backup; which is now not necessary, as Grisoft has fixed the problem.
How do you run AVG 8 free in safe mode? i have clicked the button bottom left but nothing happens.
i can,t get my avg to do a computer scan at 4 a.m in the morning. please help.what am i doing wrong.
Hi
I have downloaded AVG8 from two different sources because every time I try to install the following message comes up. Any suggestions?
C:documentsandsettings\User\MyDocuments\AVG\avg_free_stf_en_8_138a1332.exe is not a valid Win32 application
Thanks
Kerrie
Are you leaving the computer on? If so, does it go into a sleep mode that might be preventing the scan?
Are you downloading via a dial-up connection? If not, you might already have an infection that is preventing the installation of AVG. You might need someone to look at your computer for you.
Search my site for “safe mode” and you will find the answer you seek.
After updating AVG 8.0 in the mornings, the restart the computer message appears. Upon restarting, it will run an update again and the same message to restart the computer appears. Is there a way to break the loop?
Remove and reinstall AVG from scratch and you will get out of this annoying loop.
G’day,
a few weeks ago my avg stopped scanning at the time I set. Now the buttons to set the schedules are greyed out. I have gone to help site and dloaded all the avg8 updates again…. still the same.
maybe uninstall and get new avg8 eh?
Cheers Neil
Make sure you are trying to make those changes under Tools –> Advanced in AVG. If so, then yes, you might have to uninstall and reinstall.
I recently upgraded from AVG Free 7.5 to 8.0. I have been
changing the setting under Tools/Advanced Settings to adjust
to my liking. I have noticed that since the upgrade my computer
randomly shuts down at will when on-line (e-bay). I have not been
able to determine any othe reason for the change in the computers
malfunction other than the AVG 8.0 Free ugrade. Could it possibly
be the problem? If so, can you offer any suggestions to resolve?
Thank you.
I haven’t seen any symptoms like yours with the new AVG. You might want to uninstall and reinstall it to insure it installed properly, but otherwise I can’t think of any reason that AVG would cause these symptoms.
PLZ help!!
hey rick i know u can fix it,i dwnloded avg8.0.169 free and i find it running scan all the time, iguess there r no options to stop the scan,though i may want to do it manually, 2 icons at the bottom, one has a arrow in it, it has slowd down my pc a lot,,,,,plz help!!
In your AVG, go to Tools –> Advanced Settings. Make the changes you want under the Schedules section and the Scans section.
Hi!
I have the exact same problem for some time now. I’m running the same version and have the same two icons on the program bar… one with a small right-arrow in it. The only options in the dropdown menu when I right-click on it are continue all scans and stop all scans. I have no idea how this happened, but its there on every startup.
Any ideas are appreciated.
Thnx.
I have the same issue. I tried uninstalling and reinstalling and it did not fix the problem. Note that during the reinstall a dialogue box popped up saying a config error occurred, but the install still completed
You might need to use Windows System Restore to set your computer back to before you installed AVG the first time, then reinstall AVG.
I was very happy with the old AVG Free, but the new 8.0 isn’t my favorite! I see some of the same issues here in this forum as I’ve been experiencing. I’ve learned to live with a couple of them, but the one that drives me nuts is that the new AVG scheduler doesn’t have an option for ‘waking up’ the computer from sleep mode for updating and scanning. I have created my own Scheduler tasks, pointing to the AVG update and scanning modules and checking off the ‘wake up’ box. I’m hoping this will fix the problem.
Any experience with this?
Thanks, CC
I agree that AVG 8 is a little rougher around the edges than previous versions were, but overall I still haven’t found a better product…and I’m always looking.
To get around your problem, open up the AVG settings, click Schedules then Scheduled scan and check the box that says “Run even if computer is in low power mode”.
I’ve got the same problem where Continue and Stop were the only options (and did nothing when I clicked them). I just found any old small file on my desktop and right-clicked to ‘Scan with AVG Free’. This forced scan seemed to fix it.
I have uninstalled and re-installed AVG 8.0.something several times.
It seems to be OK for a day or so, then it says that the email scanner is not active. When I look at the advanced settings, it says that there are no plug ins.
I can’t figure out how to fix it.
Also, when I install AVG it says that it detects an old version of Roxio Easy CD Player and that I should go to Roxio for an update.
Roxio says that my version is no longer supported and that I should buy a new version. Funny thing is, I did a search of my computer and can’t find Roxio anywhere.
Help!!!
help!
my new installed AVG 8.0 cannot be detected!huhu
One of the first things some spyware programs to to your computer is disable the Windows Security Center. Download, update, and run a full system scan with SpyBot Search & Destroy to repair this issue. Your AVG is fine without being detected by Windows, but to get the functionality back, run the SpyBot scan.
Sometimes my computer locks up completely on ebay when a new window opens… I am using firefox, that may also be the cause of the problem.
Furthermore I have the “double tray icon problem” on another system as well.
I downloaded avg free 8.0, but now I can’t seem to be able to print anything from the internet.. I have them listed as a “safe website”, but still nothing.. Any ideas?
and the AVG Link Scanner. Uninstall AVG, reinstall it and choose “custom install” per my install video and be sure to disable both the link scanner and the toolbar.
hello!i.ve download avg8 free edition and i used it for 3 months now,then all of a sudden it cannot be updated online because of Invalid Update CTL FILE,please help me,i find it easy to use on my my pc.
a millio thanks.
Download a new copy, then when installing it, choose the “repair” option.
Anyone else having a problem with (automatic) Avg 8 free,updating?
I have it set to update at 3am daily. The past few days it’s been coming up with the following error:
“Connection to update server failed, go to avg website”
When I attempt to update at the site, it basically sez to go back to my program, as follows:
“It is strongly recommended that you perform all updates from the AVG interface. The program can distinguish between full and differential updates; while this page offers only full update files for download.
Important notice for AVG Free Users
The listed program updates should not be used for the AVG Anti-Virus Free Edition. AVG Free users can perform the update directly from within the program, or download updates from AVG Free Advisor website.”
Anyone?
Thanx!
I posted above at 1:24 pm. I’m still unable to update.
This is the url:
http://guru.avg.com/softw/80free/update/avginfowin.ctf0/2
I’ve tried this with both Firefox
And the error msg sez: Interrupted
With IE, it sez: Cannot display
Looks like a problem with the url?
Anyone, Please
Thanx,
Anne
This is my 3rd post.
Just in case others are having an update problem, may consider holding off on the uninstall/install options. I feel it’s on their end.
I went to the avg free forum below:
http://freeforum.avg.com/read.php?12,154866,backpage=,sv=
The following was posted today:
“I believe the update servers are either overloaded, being worked on or having other issues at this time.”
Anne
I unistalled AVG anti virus, and downloaded it again. the new download AVg anti virus download doesn’t protect me from viruses and spy ware. when i try to update it comes up connections failed.
I need your help , what can i do to be protected from viruses?
Post #4
WEEEEEEEEEEEEEEEE, AVG just accepted my update!!!
Guess they resolved THEIR problem…Which resolved MINE!
If anyone else is experiencing the same issue, try manually upgrading now.
Anne
All companies who rely on the Internet have problems from time to time. Today was AVG’s day. Their server was down for quite a few hours today, but that does NOT mean that you aren’t protected. It just means that you didn’t get today’s updates as quickly as normal. Don’t panic, the servers came up later this afternoon and all is well again.
Greetings!
When I try to download the most recent version update, I get the message that a bin file is missing. I reinstalled the program and it still comes up with it. The virus definitions and such are working just fine, but can’t seem to download the version update.
Any ideas on what I can do to solve this?
Thanks!
-Greg-
AVG seems to have this or similar problems occasionally. Wait a while – usually just a few hours; they will fix it.
AVG 8.0 always tells me to restart my computer for thenupdate to take effect, ill do it and it will still ask me numerous times and it will never update and there will be an exclamation point over it. What am i suppose to do?
Download a new copy of AVG from my Links & Resources link above, then choose the repair install option.
when i try to up date it dose nothing
Your answer is just two comments below where posted…”repair install”.
G’day,
a few weeks ago my avg stopped scanning at the time I set. Now the buttons to set the schedules are greyed out. I have gone to help site and dloaded all the avg8 updates again…. still the same.
maybe uninstall and get new avg8 eh?
That would be the next best option.
I have used AVG Free for months now and it has worked really well. Suddenly, yesterday, it started giving an “e-mail scanner not active”. Thus far I can’t see any way to solve this problem. Updates don’t clear the problem. You got the same problem (along with several others) on an October 17 submission. Got any ideas???
CWJ
In Version 8 if you have the email scanner turned on every email is scanned which is good, but each has an AVG Email Certification. This in my opinion is not so good, because each then shows that it has an attachment. As a result if you are looking for an email with an attachment, it doesn’t stand out because every email appears to have an attachment. Is there any way to turn the certificate off while leaving the email scanner on?
Double-click your AVG, Click Tools –> Advanced Settings and you can choose what works for you in the Email Scanner –> Certification area.
Thanks for the tip. That extra attachment has been bugging me for years.
The update manager is not working.When i click on the update now botton,it says invalid update control CTF file.
and today when i opened AVG e-mail scanner turned into “not active” what should i do?HELP ME
Try the method I outlined on January 19 below. IF that doesn’t work, you will need to reinstall AVG.
Cookie here,
I have tried to uninstall AVG so I can re-install it
hoping that it will resolve my ‘email-scanner’ problem..
but am unable to uninstall. Always ‘unable to complete
un-install because of an ID error.
What can I do?
Fortunately, in cases like yours, AVG provides a removal tool that will do the job for you. Click here and download the 32 bit removal tool and then you can start over.
avg anti virus invalid update control CTF file what do i do?
The answers are in the article and in the comments, but here you go:
1. Double-click AVG
2. Double-Click Update Manager
3. Un-check the Start Automatic Updates box
4. Click the Save Changes button
5. Check the Start Automatic updates box
6. Click the Save Changes button
7. Click the Update now button
If that doesn’t work for you, you will need to uninstall and reinstall AVG.
I cant uninstall AVG. I keep getting “error action failed for file avgfws8.exe: stopping service error 0×8007041d”. Help!
Hey there,
I’m, having the exact same problem, however, it will not install AVG at all. It check the system and then responds with “incompatible operating system”. My operating system is XP. Would downloading a new service pack help?
I use Windows XP & have the AVG Free 8 system (installed by my son). The LInkScanner has suddenly stopped ticking websites after a google search (& other search engines) and has replaced it with the question mark & the ‘Search Shield was unable to search this page’ message. I have not changed anything that I am aware of – do you have any ideas what might have happened? Thank you in advance for any help you can give. Celia
Please guide me how do update AVG8 free from directory and where will the files available?
Thanks
I have the free version of AVG 8.0 on a 64-bit Vista Home Premium OS and after a recent automatic update, the web-shield component tells me to restart my web browser or it will remain disabled. Simple enough yes? but there’s a catch. I have no web-browsers active. I didn’t when it updated and I don’t when i check the interface. It tells me each time I start up the computer to restart my web browser if i want it to work, but I’ve no web browser to restart. What does it think I have active?
hi,
around dec. 20, 2008, i think my computer was hacked/hijacked by the Internet Explorer vulnerability…ever since, i cant update my avg…when i try to update, it says “cant connect to server”…internet explorer doesnt work so im using safari…similarly, i cant open regedit…the malware took control of my pc (as an administrator im assuming) and disabled registry editing…i have tried 5-6 different antivirus softwares (trial versions) but i think that the pc is still infected
please give me some advice on what to do…how to get avg updates to work again and registry editing
The tools and techniques I have described in this article might help you.
Hi,
Apoligies if this has been asked already I started reading through the pages but got bored.
Im running avg free 8 on current vista 64 home premium.
I seem to be stuck in a bit of a restart loop (for lack of better term) where I turn on my pc, let it sit for about 2 mis, then avg update manager pops up wanting a restart, I click all the update things and restart then the same thing happens again! I been around the ‘loop’ about 5 times now…
This seems (I dont remember exactly) to have happened only after I restarted following my downloading a thing from microsoft to try to get some old help files to work on vista. The plugin came from a link in a help file that couldnt open properly and went straight to MS website.
HELP?! please,
Thanks in advance,
Michael.
Got impatient,
uninstalled/reinstalled and seems to be ok.
would still like to hear why this might have happened though.
Michael.
I am having the problem that free avg is asking for a restart all the time which i am doig but it is not sorting it out have had avg for month now and not had this proble can you help please
my avg free keeps asking me to restart my computer what should i do
hellow…
i wanna ask on how to get the directory update and how to install n update the directory…bcuz i dont hve internet connection..
thanxx for ur answer
Open AVG, Click Tools –> Update from Directory and locate the folder where you saved the update, Click Ok
When I try to click updates, I get the error message stsrting with the above text. Then it says: Make sure you typed the name correctly and then try again.To search for a file, click the start button and then click search.
It stopped working today and I’m wondering if I have some kind of corruption in my computer
It’s right below the video.
my avg give me eror NOT ENOUGH MEMORY when i update it n when it is going to instaling then itr gives me this eror NOT ENOUGH MEMORY
Rameez
I need a help….my AVG free version of 8.0 tells me that im not be protected…some components report an error how can i update again my AVG….The resident sheild detection has a file its trojam horse indicator G and virus identified worm/autoitI need a help….my AVG free version of 8.0 tells me that im not be protected…some components report an error how can i update again my AVG….The resident sheild detection has a file its trojam horse indicator G and virus identified worm/autoit
how can i re install using a repair
Follow the steps above and REPAIR will be one of your options during the install.
Restart your computer in Safe Mode, then run a full AVG scan there…restart your computer and try re-updating or re-installing AVG.