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Windows

Printers don’t come with cables

This is a short one today, but it is something a lot of people don’t know.

When you buy a new printer it typically will not come with a cable. You must also purchase a USB cable. If you are switching from an old printer you can use the old cable as long as it is USB.

Old printers that worked on Windows98 were typically parallel printers and that cable will not be compatible with the new printer.

Before you shell out $20-$30 at the office supply store for a USB cable, check your local discount store (Wal-mart, Target, Kmart) as the cables are typically between $7-12 and you can save a little. 

Shareware and Freeware – March 2006

We haven’t covered this topic since 1999!

Shareware is software that you can "try before you buy". The developer usually provides the program for free of charge with either some features disabled or a time limit on how long the product can be used. To unlock all the features or use the program past its expiration date, you must pay for a registration number. This type of marketing works quite well for developers who make good products.

Freeware is software that you can use for no cost at all. Developers providing this software usually create the program to either fill a niche or jus practice creating new programs.

Programs by small developers can be found for almost any purpose you need. Everything from organizing pictures to creating labels and from recording music to changing wallpaper. The only places I recommend hunting for and downloading freeware and shareware are:

Download.com
Tucows.com
Nonags.com
Palm Gear (for Palm Pilot users)

Not everyone needs or wants a computer

My first appointment of the day was at the house of a couple whom were given a hand-me-down computer about six years ago. I taught them how to send and read email and a few computer basics back then and haven’t heard from them since. They needed me to look at the old Windows 95 computer today because nothing would come up on the screen. Indeed, Windows had crashed and they elected not to fix it.

After talking a few minutes, they confessed that they really didn’t want to get a new one or fix this one because they weren’t particularly interested in the machine. In fact, they pointed out that they had disconnected from the Internet just a year or so after I had seen them because they hated getting the forwarded email from friends and decided to cancel their service rather than tell their friends to stop sending the junk. Since then, they only played solitaire. And now they think they will just continue on without a computer.

The Trouble with Macintosh Computers

I received a call from a nice woman today who had a Macintosh computer that was on the blink. She made comments about how tough it was to find someone to work on her computer and thought I wouldn’t work on them either. I told her that I could look at it, but if it needed hardware work, we would have to find someone who could work on it for her since I didn’t do that. Sounded as if her disk needed initialized (Mac speak for formatting the hard drive and starting over).

Apple makes great computers and they have the best designs of any computer on the market. Overall, they are stable machines and there is not argument that they are safer to use on the Internet than Windows computers. My only reservation about Macintosh computers lies in their number of users…less than 3% of all computer users use Macintosh.

10 Things you can do with Broadband Internet

Thanks to lower prices and increased availability, broadband (high speed) Internet is starting to over take dial-up services in the United States. Dial-up Internet served us well for the first 10 years of the Internet, but to really take advantage of the Internet today, a broadband connection is a must.

Here are 10 things that you can do with a high speed connection today that you can’t do (as easily) with a dial-up service:

  1. Keep up to date with Windows and Internet security updates automatically
  2. Google Earth
  3. Download music (legally) at sites like Napster, iTunes, and Rhapsody
  4. Receive and make phone calls while on the Internet…without an extra line!
  5. Watch online news or information videos or listen to online music or news casts without waiting and without the choppiness and stuttering of a dial-up connection
  6. I know many people don’t think that speed matters…but with broadband, the Internet becomes much more of a resource tool than a novelty.
  7. Upload pictures to printing services to either be picked up or mailed to you.
  8. Watch movie trailers
  9. Save time…you can do four times as much research or work with a broadband connection in half the time.
  10. Make free or extremely inexpensive phone calls and video phone calls.

Admittedly, many of these functions can be carried out with a dial-up connection, but studies and my experience have shown that people don’t do these things. The reason? Time. For example, a broadband user can download a song in under 3 minutes. The same song takes nearly 25 minutes with a dial-up connection. Services like Google Earth can take up to 10 or more minutes to start with dial-up.

Nothing is by the book

There are two things that make the businesses Rick and I run different from running a computer shop or working as the IT guy in a big company.

1. We see dozens of computers each week and no two of them are the same in any way.

2. Rarely is anything done by the book.

Every person has their own preference for desktop wallpaper, word processing program, Windows version, printer, antivirus, digital camera, web browser, etc.

Learning is fun

By far the most satisfying part of my job is teaching someone something new about their computer that will enable them either to do more or do something more efficiently. However, when I learn something new (and I do every day), nothing exceeds that satisfaction.

Today, as I was helping a client learn to use their new computer and Palm handheld organizers, they informed me about some of the great features available in the ACT! program. ACT! is a contact manager software and has bounced around between a few different companies and is now owned by Sage Software. ACT! markets itself directly to businesses, large and small. Home users would find the program to be too large to be useful.

Be careful using multiple accounts

Windows XP has a unique ability to act like multiple computers on a single machine. This feature was created so that the computer could be used in a business environment allowing each user to have his or her own programs, desktop, passwords and My Documents.

Although setting up multiple user accounts allows for a lot of customization, it has some pretty screwy side effects.

If you have more than one user account set up in Windows XP, many programs allow you to install programs into only one account. This is a nice feature if you only want to install a program into one account, but it can be a real pain when it comes to spyware and viruses.

Upgrade or repair?

If I had a dime for every time this question comes up….

I actually had this happen with two of my cutomers today. My answer, the last couple of years, is a definite ‘it depends’. Wishy, washy, I know, but it really does have to be thought out. First, the proper diagnosis has to be made. What is the estimate of the repair parts and labor and how does the user use the computer factor in together. Next, a comparison of that number to what is available in the market for new computers. Last week, as an example, Office Depot had a decent little system on sale for $198 after rebates!!

Unfortunately, the market is making so much of the technology we buy disposable…economically speaking. When looking at individual situations, however, the repair costs usually are a little under a new system. And with the exception of the hard drive that died, or the spyware and viruses that must be removed, the system is still very usable. So it comes down to how the computer is used. 

“I went over to the dark side”

The title of today’s entry was a quote from a customer of mine that I saw in a store today where I stopped to get a refreshing beverage. He was referring to the fact that he bought a Macintosh computer.

Adam and I both get similar comments with reference to Macintosh computers. The reality is that WE LIKE MACINTOSH computers. We just don’t talk about them much because so few people use them. Overall they are great machines and run very well. They are safer to use on the Internet, but I don’t agree with the common misconception that they are "easier to use" than Windows based computers.  That was the case 10 years ago when Windows was still breaking out of its shell, but not so much today.