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Solution to strange folders synchronizing error in Outlook 2007

I ran into a problem with Microsoft Outlook 2007 that I never seen. When Outlook was running, a small icon in the system tray was working like crazy on synchronizing folders. Synchronizing folders in Outlook 2007 is usually reserved for large office environments where users share calendars, contacts, etc. This particular computer user was on a standalone system.

The little icon itself wasn’t the problem, but the fact that it was trying to synchronize folders to nowhere ate up large chunks of computer power slowing down the system to almost unusable. After some web searching and poking around some of the tech web forums (nothing was found on Microsoft’s support site), I found that many other people were having the same problem, but no real solution was found.

Finally, as I was getting ready to leave the client’s office, with the promise of doing more research, I did one last bit of poking around in Outlook. Turns out that every time I closed Outlook, a message greeted me that an email wasn’t able to send and would I like to close Outlook anyway, I answered yes for the previous hour I was in the office. This time, I asked the computer’s owner how long that message had been stuck in the outbox and if he needed it. He replied that the message got stuck around the same time he called me for the appointment. I clicked the outbox folder, deleted the stuck email, closed Outlook, and restarted it and lo-and-behold, no more synchronizing folders!

To summarize, IF you have a problem with a slow computer AND you are using Outlook 2007 AND you have the mysterious synchronizing folders icon in the system tray, look for a stuck email in your Outbox.

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7 comments

  1. We come across lots of bizarre software problems that require IT Support, check out http://www.evolvit.co.uk/ they also have an FAQ section that answers many common problems.

  2. I used to work at this company and I am the guy who appears briefly in front of the office. Got a good view of the main action that happens later on too.

    http://www.connect.co.uk/services/online_backup/175/

  3. I had Office 2007 installed on my last computer before it tanked…it was on XP and did not give me this problem. This new laptop I have is on Vista, and it’s been doing this ever since I loaded it.

    Sometimes, in the box where it shows you the details of the send/receive, if I make the little pin go sideways…it will not do it for a while.

  4. I am having this very problem. I noticed that email was getting hung up in my outbox and therefore either deleting or moving to the drafts folder. But, I can not send email. Every time I send they get hung up in the outbox. I am running Outlook 2007 on a Vista platform. The only thing I can think of is that immediately prior to having this problem I upgraded my antivirus software from AVG 7.5 free edition to the 8.0 free edition. Web browsing is very bogged down in addition to the problem with sending email. Although, receiving email is no problem. Thanx in advance for any help you can provide.

  5. This just occured to me today. I contacted Verizon, my ISP and they ran all kinds of tests and nothing worked. I am also running Vista, now with SP1 installed about a week ago, but my Outlook is 2003, so the common denominator is Vista. Have you installed SP1? Do you Verizon as your ISP? I am in Garland, TX. Are you anywhere close (same central office perhaps).

  6. Is it better the 8.0 free edition than the old one 7.5? I wonder myself if it s good to upgrade..
    Maybe backup first http://www.littlefishsupport.com/services/disaster-planning/littlefish-remote-vault/

  7. We’re interested in having a promo video made. Which company did you use for your promo video?

    We’re also having some brochures and other literature compiled. We would be grateful of any advice you can offer. You can an email from our website at http://www.smartitsupport.co.uk/contact.asp (rather then publishing my email address).

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