No one likes to sit on hold waiting for ‘customer support’. DSL high speed Internet is growing rapidly because of increased availability from the phone companies and it is inexpensive. However, many computer users choose to get the service through the phone company (which in turn is provided by big guys like MSN or AOL) or they choose to upgrade their dial-up service with their existing large national Internet provider.
DSL offers the opportunity to cut the ties with the large national chains and get your Internet provided by your local Internet company. Part of DSL monies still go to the phone company, but technical support is handled by your local provider. Local DSL providers offer some distinct advantages:
- Shorter or NO hold times when you need to talk to a tech support or billing.
- Tech staff who speak English with an American accent.
- The ability to walk into their office to ask questions.
- Lower prices.
- And I’m sure I’m missing a few, but aren’t these enough?
My first customer today offered me the opportunity to perform one of my most satisfying functions: convert from AOL dial-up to DSL with a local Internet provider.
Don’t be taken for a ride…go local!
