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Email of the Week – 004

Twitter 365 Project - Day 23
photo credit: lu_lu

QUESTION:

Name: Susan

From: Vancouver

OS: Windows XP

———————-
I successfully upgraded my Mom’s computer to AVG 8.5 Free using your helpful guide. However, when I tried to do the same on my computer I ran into a problem. The download file isn’t recognized as an Application( it shows up as Unknown File Type) so I couldn’t open it once it was saved to my Desktop. Any suggestions?

ANSWER:

I’m not sure what the cause is Susan, but you are the 2nd or 3rd people who have had the same problem. Here’s how to rectify the issue:

  1. RIGHT Click the file you downloaded
  2. Click Rename
  3. Type:  avg.exe
  4. Push Enter on your keyboard

Good luck and thanks for writing.

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2 thoughts on “Email of the Week – 004”

  1. Theresa Marion

    Still waiting to receive my newsletter at my changed e-mail address, I hope I receive something or anything soon, miss receiving them

    1. Rick

      Hello Theresa. You just need to enter your email address in the box that says Enter your email. Then confirm your address via the email you receive from the Feedblitz service (my newsletter service). Thanks.

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