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Email of the Week – 024

Mailing Letters
photo credit: Smithsonian Institution

QUESTION

Name:  TERRY JAMESON

From:   LARKSPUR CO.

OS:      Windows XP

———————-
RICK,
I WOULD LOVE TO USE FIREFOX, BUT IT SHUTS DOWN CONSTANTLY. THE INFAMOUS BOX COMES UP AND STATES THAT IT HAS “ECOUNTERED A PROBLEM AND NEEDS TO SHUT DOWN.” I HAVE TRIED TO UPDATE IT SEVERAL TIMES, BUT IT CONTINUES TO BE A PROBLEM.

ANSWER

Normally, I don’t read or answer questions written to me in all caps. Not because I think the person is yelling at me (which I’m ok with), but because reading anything more than two words in all caps hurts my eyes. In this case, however, I know Terry. He used to be a client of mine when he lived in Grand Junction. Terry, keep in mind that it hurts people’s eyes to read all caps…IF they read it at all.

Now to your question. Usually, Firefox (or any browser) has problems starting because of some add-on or third party toolbar. To correct the problem, run through these steps:

  1. Close all programs
  2. Click Start –> All Programs
  3. Click Mozilla Firefox
  4. Click Mozilla Firefox Safe Mode
  5. A small screen will appear that says Firefox Safe Mode and have a lot of checkboxes
  6. Click the Continue in Safe Mode button
  7. Firefox should open and operate normally. If it does, click Tools –> Add ons
  8. Disable all the add-ons you normally use, and uninstall the ones you don’t use or don’t know what they are
  9. Close Firefox
  10. Restart Firefox should operate normally now. If so, Click Tools –> Add-ons and re-enable the add-ons you do want to use

Thanks for writing Terry, and hope all is well with you.

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6 thoughts on “Email of the Week – 024”

    1. Rick

      You are welcome, Terry. No problem on the typing…just remember to go easy on the all caps….makes it easier for your recipients to read.

  3. Don

    Your comment about sending E-mails in all caps reminded me that when I was a Navy radioman back in the early 50s, way before your time, all our messages were typed in upper case because the our typewriters had no lower case, ( probably because encrypted messages were transmitted in groups of 5, letter number letter) but I agree with you that it should not be done now.

  4. Dennis phillips

    i always wondered why we weren’t supposed to go all caps. however i love it when i get email in caps…i’m wearing glasses and still it’s so much easier for me to read in all caps.
    to each his own.
    I love your desire to help us not so computer smart!
    thank you!
    dennis
    grand junction for 28 years now back home taking care of 95 year old father, in illinois

  6. Tandie Morgan

    Hi Rick,
    I have recently installed Firefox on my computer. Since then pdf files that I open on my directors website (Mary Kay – myunitlink.com) come up in computer language, all of them. How do I fix this?
    Also for some reason a couple of days ago I am unable to open my calendar in gmail. I did uninstall the sync part of the calendar and it still won’t pull up.
    Hope you can help me.
    Thank you,
    Tandie

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