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How to fix Windows Mail when you can’t delete messages

I ran into a problem today with a Windows Vista machine that apparently isn’t unique. This tip only applies to Windows Vista users who use Windows mail.

Problem: Can’t delete any messages in Windows Mail…which also prevents new messages from being read.

Symptom: When you try and delete a message in Windows Mail, you get an “Internal Error” message then have to restart the program.

Solution:

  1. Close Windows Mail 
  2. Click Start
  3. Click Computer
  4. Double-click “C” drive (your hard drive)
  5. Double-click the Users folder 
  6. Double-click the folder with your user name (ex: mine would be Rick)
  7. Double-click the AppData folder
  8. Double-click the Local folder
  9. Double-click the Microsoft folder
  10. Double-click the Windows Mail folder
  11. Backup all files in this folder to an external hard drive, flash drive, CD, etc
  12. After backing up, delete the file named WindowsMail.MSMessageStore
  13. Double-click the Backup folder
  14. Double-click the New folder 
  15. Delete the file named WindowsMail.MSMessageStore
  16. Close all open windows
  17. Restart Windows Mial and the message database will be rebuilt
  18. You should again be able to view and delete files.

5 thoughts on “How to fix Windows Mail when you can’t delete messages”

  1. Thanks Rick.
    Much appreciated.
    I was looking for a solution on Google for hours and did not find it until I cam accross this article.

    Thanks again!

    Rene

  2. Hi Rick
    Just wanted to say a big thank you for the detailed fix for Windows mail. Worked a treat first time.
    Regards
    Howard

  3. I followed your instructions above and now Windows Mail will not start because MSOE.DLL could not be intialized

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