I ran into a problem today with a Windows Vista machine that apparently isn’t unique. This tip only applies to Windows Vista users who use Windows mail.
Problem: Can’t delete any messages in Windows Mail…which also prevents new messages from being read.
Symptom: When you try and delete a message in Windows Mail, you get an “Internal Error” message then have to restart the program.
Solution:
- Close Windows Mail
- Click Start
- Click Computer
- Double-click “C” drive (your hard drive)
- Double-click the Users folder
- Double-click the folder with your user name (ex: mine would be Rick)
- Double-click the AppData folder
- Double-click the Local folder
- Double-click the Microsoft folder
- Double-click the Windows Mail folder
- Backup all files in this folder to an external hard drive, flash drive, CD, etc
- After backing up, delete the file named WindowsMail.MSMessageStore
- Double-click the Backup folder
- Double-click the New folder
- Delete the file named WindowsMail.MSMessageStore
- Close all open windows
- Restart Windows Mial and the message database will be rebuilt
- You should again be able to view and delete files.
Thanks Rick.
Much appreciated.
I was looking for a solution on Google for hours and did not find it until I cam accross this article.
Thanks again!
Rene
Hi Rick
Just wanted to say a big thank you for the detailed fix for Windows mail. Worked a treat first time.
Regards
Howard
I followed your instructions above and now Windows Mail will not start because MSOE.DLL could not be intialized
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