This tip applies to Windows XP, Vista, and Windows 7 users.
We have told a number of callers today to run their utilities like scandisk, antivirus and antispyware in safe mode. Here is a quick reminder on how to do it. You can find more information on safe mode by searching for “safe mode” in our search box.
1. Turn on your computer
2. Immediately start pressing your F8 key over and over in about half second intervals until a menu of options comes up.
3. Choose Safe Mode (or Safe Mode with Networking) using your arrow keys and press ENTER all from your keyboard
Safe mode is a troubleshooting version of windows that disables unnecessary features that can get in the way of removing viruses, spyware and other problems.
To get out of Safe Mode simply restart your computer normally.