HP Director won’t open

Yesterday, I ran across a customer with an HP All-in-one printer that would not pull up the HP Director software that controls the copy, scan and fax processes. Turns out that the problem occurred shortly after his system updated to the new Internet Explorer 7. Because so much software uses Internet Explorer in some fashion, the update causes problems for some of them and this was the case with HP Director. HP has come out with a fix, but you have to be able to HP Director up and running in order to click on it's update feature.

Here's how to get HP Director up and running:

1. Double-click the HP Director icon. Do not click anything else on your screen until Step 2 is completed.
2. Press the Alt key and the Space bar together on your keyboard and Click Minimize from the menu that displays in the upper left corner of the window. If necessary, click it again until HP Director minimizes.
   The HP Director software should now appear as an item on the Task Bar.
3. Click HP Director on the Task Bar. The software opens and displays normally.
4. Repeat the steps above each time the HP Director software is used.

This is a workaround posted on HP's web site. Once you do get the HP Director running, click the "Check for updates" icon on it and download the available updates. It will take a few moments and then ask you to restart your computer, but when it does, all will be well again with HP Director.