Solution to Microsoft Outlook 2007 or 2010 not opening Word or Excel Attachments

This particular problem has come a few times lately, so I thought I better write out the solution for the website for both my memory and for others who might have the problem.

Here’s what the problem looks like: Outlook 2007 or Outlook 2010 users try to open a Microsoft Word or Excel document and cannot do so. Usually this occurs with Word/Excel 2007 or 2010 only. To solve the problem of opening Word (and Excel) documents in Microsoft Outlook, try this:

  1. Close Microsoft Outlook
  2. Open Microsoft Word
  3. Click File (or little Office orb for 2007 version) in the upper left hand corner of screen
  4. Click Options
  5. Click Trust Center
  6. Click Trust Center Settings
  7. Click Protected View
  8. Uncheck the following boxes:
    • Enable protected view for files originating from the internet
    • Enable protected view for files located in potentially unsafe locations
    • Enable protected view for outlook attachments
  9. Click OK
  10. Click OK again
  11. Close Word
  12. Open Microsoft Outlook and try your attachments again

I hope this helps you! Good luck.



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