My family and I are taking a short spring break trip this year and have already run into a travel snafu. After booking our flights at the US Airways web site in January, we did not check again on our itenerary since we already had receipts, seat assignments and all travel information until a few hours before we left for the airport. Upon looking at the US Airways site, it appeared that our connecting flight in Phoenix had been moved up by three hours! No one had contacted us by telephone or email to give us this important morsel of information, but I also take the blame for not checking on the flights at least the day before. We jumped in the mini-van and hustled to the airport only to have our information confirmed and told that we would indeed not be able to get to our destination until the following day.
Moral of the story: I didn't use the technology at hand (the Internet or even the telephone), so therefore I'm sitting in a hotel at the midway point to my family's destination. It also taught me to again not expect customer service from any entity whatsoever…if you want to get something done, you have to do it yourself.
I really hate becoming a cynical you know what.
