Especially computer wounds.
I don't have a three ring binder full of policies for my business, but one policy I do have is that I don't answer my phone when I'm working with a customer. The companion to that policy is that I ALWAYS return my calls. Because I book a pretty tight day, I check my messages and return calls while in transit between clients which usually amounts to no more than 15 or so minutes of phone calls.
I return calls in the order I receive them which leads to some calls getting returned up to four or five hours after they were left. A significant (maybe 30-40%) of those calls have their problems resolved by the time I call. Why? Two reasons by my estimation and query: the user relaxes a little and finds the button, menu, or misssing file or they restart the computer.
These are two methods we teach in our Computer Troubleshooting class…which we will be teaching again soon so keep an eye on the site. I love when these problems get solved this way because I feel like my mission of giving computer users fishing poles instead of fish is working.
