If you are using any HP printer that connects to your computer via a network (wireless or wired), you are bound to run into some issues with connecting to it. Fortunately, HP has built in a network troubleshooter that will help you solve these hiccups. Even before using that troubleshooter, however, try some simple steps first.
Here’s what I recommend for troubleshooting HP printer network problems:
- Shut off computer AND printer.
- Wait 30 seconds
- Turn on Printer
- Wait 30 seconds
- Turn on Computer
- After boot completes, try printing or scanning again. If everything is in working order, stop here. If not, continue through the steps.
- IF there is still a problem, double-click HP Solution Center
- Click Other option under “Other Settings” (see image)
- Click Network Toolbox
- Click Utilities
- Click Run Network Diagnostics and follow on-screen instructions.
Good luck!
My HP printer is printing in Green Ink instead of black ink.
Hey Carolyn,
This happens to me too! Has anyone given you any tips to fix this problem? It is driving me crazy! I can change all the settings and it still seems to do this….
My HP Photosmart Premium Fax C309a will print from the computer, will print a photo but will not scan and copy anything else? It was working fine a few days ago. I had to change from Windows XP to Windows l7. I have even unhooked it and uninstalled all of the software and drivers and reinstalled, but still doing the same thing? It acts like its copying the doc, but spits out a clean sheet of paper
It was the beginning of the end for me when I upgraded to windows 7 with my c309a. It’s never worked properly again.
Rick, if you are a verizon customer, maybe others as well. I had same problem, they increased to ouput power of my router so my printer could read the sig.
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